Could not fault the general level of service pre and during the Tour
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to post your experience while in tour with us as we appreciate your comments which help us to improve our services.
We were delighted to hear that you believe the planning and service provided could not be faulted and we managed to meet and surpass your expectations.
We appreciate your comments about the early starts which are designed to allow you to make the most of your day and will duly note your feeling of more recovery time!
Kind regards,
Junior
Welcome home, hope your tour went well and is one to remember.
We do have the cost of these optional extras within the FAQ's of our brochure, hopefully this information will come in handy when you travel with us again in the not too distant future!
Kind regards,
Junior
Ürün değerlendirmeleri
Alışveriş tarihi: 28/09/2015
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Paylaş
Güvenilir Müşteri
11 years ago
Very pleased with service provided - good response time and tour tailored to our needs.
Excellent service through out the whole experience. we had a fabulous time,
the ******/ guide was very knowledgeable and extremely helpful. through out the tour he checked that we were happy with...
Devamını oku
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to post your comments following your Highlights of India tour which you have recently returned from. It is very pleasing to hear your comments as it is clear you have enjoyed your visit to India.
We would also like to thank you for your comments relating to the order of cities visited as this is a unique insight you have provided us with and we need such feedback to ensure we offer the best product we possibly can.
We would love to have the chance to take you away with us again at some point in the not too distant future.
Kind regards,
Junior
Quite disappointed to hear you did not enjoy the pace of your tour and felt too much was crammed into your days.
It sounds like you may have benefited from one of our Private or Tailor-made tours where you have more control over your itinerary and locations to visit.
We will put your comments relating to the pace of the tour on file for future reference.
Kind regards,
Junior
Optional tours took precedence over planned itinerary. When we didn't want to join the tour it left us having to wait for those who did participate.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for letting us know of your experience while on tour and your thoughts and vies are always greatly appreciated.
Your guides usually operate by prioritising the published itinerary first, followed by the optional extras. Your guides can be quite flexible so they can arrange the optional extras if this is what is requested.
We also appreciate you felt more time was required at some attractions which can be difficult depending on your arrangements.
We have noted your comments as we rely upon your feedback to to asses our customer satisfaction.
Maybe you can travel with us again on our more flexible 'Private tours' where you can have more control over your itinerary.
Kind regards,
Junior
Booking direct was easy. Liz Cathcart was extremely informative and helpful. Information sent was of good standard and very informative
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for letting us know of your satisfaction of your tour and the service you received during your booking process - We will be sure to pass on your comments to Liz - who i am sure will be pleased with your kind words.
Kind regards,
Junior
We feel that a lot of the information we were sent in the last three weeks before departure could (or should) have been available much earlier - and some was not available which would have been...
Devamını oku
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for posting your comments and letting us know of your experiences while on tour with us and we regret any disappointment you may have experienced in relation to some aspects of your tour.
The optional extra tours which are offered tend to change due to location and availability and are best advised locally about the types of experience on offer. You can find information about this in our brochure but we acknowledge that you feel this information should be made clearer.
We will look into your comments about your guide as we regret you feel you did not receive the service which is in line with our expectations.
Your further comments have also been duly noted for the continuous improvement of our touring.
We hope you have returned with some great memories of your trip to China which will last a long time to come.
Kind regards,
Lorraine
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
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Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.