The service and the product are great- but the item you have asked me to review is not what I bought….
Laura
Turtle Mat
1 year ago
Hi Alison,
Thanks for your review.
It's great to hear you love your mat and the service. It seems there was an error with the product review email you received so please accept our apologies.
Kind Regards,
Turtle Mat - Laura
Good Morning,
Thanks for your review.
It's a shame to hear you're unhappy with your mat.
As mentioned on our website, Turtle Mat backings are anti-slip and engineered to minimise movement as much as possible; however we cannot guarantee there will be no movement as there are so many different floor finishes and carpet finishes and piles. If you are finding that your mat is moving, we would suggest using Foxi Underlay to prevent this http://www.foxirugtamer.co.uk/
If you do have any further questions, please don't hesitate to get in touch on email and we can help your further.
Kind Regards,
Turtle Mat - Laura
Ürün değerlendirmeleri
Laura
Turtle Mat
1 year ago
Good Morning,
Thanks for your review.
It's a shame to hear you're unhappy with your mat, this is not what we want to hear.
As mentioned on our website, Turtle Mat backings are anti-slip and engineered to minimise movement as much as possible; however we cannot guarantee there will be no movement as there are so many different floor finishes and carpet finishes and piles. If you are finding that your mat is moving, we would suggest using Foxi Underlay to prevent this http://www.foxirugtamer.co.uk/
I can't see that you have been in touch with us regarding your mat, please contact us on email and we can help you further.
Kind Regards,
Turtle Mat - Laura
Delivery was on time and had just the right amount of packaging which was all recyclable.
Laura
Turtle Mat
1 year ago
Good Morning,
It's great to hear you enjoyed your shopping experience with us and that you were impressed with the packaging.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
Hi Julie,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.
Kind Regards,
Turtle Mat - Laura
I was really disappointed that the runner that arrived looked totally different from the one shown in the catalogue and on the website. It then cost me £13 in postage to return and an additional...
Devamını oku
Laura
Turtle Mat
1 year ago
Good Morning,
Thanks for your review.
I'm sorry to hear you were unhappy with your mat. Every care has been taken to ensure the colour representation and sizing on the website is as accurate as production processes allow, however a slight variation in the colour of or size of actual goods may occur. Our cotton design mats utilise a unique precision dye technique. We make every effort to ensure continuity of colour however batches can vary.
I can't see that you have contacted us about this prior to leaving this review. Please kindly send an email to info@turtlemat.co.uk and we can discuss this further.
Many Thanks,
Turtle Mat - Laura
Ürün değerlendirmeleri
Laura
Turtle Mat
1 year ago
Good Morning,
Thanks for your review.
I'm sorry to hear you were unhappy with your mat, this is of course not what we want to hear. I will certainly pass on these comments about the photo of the mat to our design team.
I can't see that you have contacted us about this prior to leaving this review. If you could kindly allow us the opportunity to discuss this and put things right for you by emailing info@turtlemat.co.uk I would appreciate it.
Many Thanks,
Turtle Mat - Laura
Excellent prompt service! Mats arrived well packaged and were as good as they looked in the catalogue.
Laura
Turtle Mat
1 year ago
Hi Fay,
Thanks for taking the time to leave a review.
It's great to hear you enjoyed your shopping experience with us and that you were impressed with the product quality.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.