Inspiring and empowering customers to read, learn, create and play
Hizmet
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
Geçen yıl boyunca puanlama
269,282 değerlendirmenin tümü gösteriliyor
EL
Eliza Latham
Feefo Tarafından Doğrulanmış
6 months ago
0
Paylaş
BE
🐝Bee🐝
Feefo Tarafından Doğrulanmış
GBR
6 months ago
🐝Bee🐝, The Works hakkında ne dedi?:
Amazing Shop and Amazing Service.
It was great. I had a Order Issue (my own mistake - I didn't read the description properly) and they resolved it quickly, by cancelling my order and refunding me. And I just had to reorder the...
Devamını oku
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
6 months ago
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
6 months ago
Storage
Great service, good prices, excellent quality
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
6 months ago
Unhappy customer
Ordered goods for Click and Collect Received an email saying they were ready to collect but sales assistant wouldnt let me do so as I didnt have Order Number Explained that I would have to make a...
Devamını oku
Donna Smith
The Works
6 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry that you were unable to collect your click and collect order.
We are working closely with our stores to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Paylaş
TF
Terence Frost
Feefo Tarafından Doğrulanmış
GBR
6 months ago
Terence Frost, The Works hakkında ne dedi?:
Puzzle over
I bought a jigsaw of Positano for my daughter to follow a visit there in 2025. It was a delightful colour image if that beautiful setting.
Unfortunately it was delivered by the courier to the wrong,...
Devamını oku
0
Paylaş
DS
David Smith
Feefo Tarafından Doğrulanmış
GBR
6 months ago
David Smith, The Works hakkında ne dedi?:
Poor customer service
Order never arrived to store then resent and still didn’t arrive . Then they cancelled the order no email to inform me either !!
Terrible customer service never order from again.
Donna Smith
The Works
6 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your orders were lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
6 months ago
Disappointed
Sent 3 damaged items and gave me very small refund I was not happy order on line as I was house bound following a knee replacement operation could of got a better refund if I refunded the items to...
Devamını oku
Cheryl Hughes
The Works
6 months ago
Good morning,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team have now resolved this issue and a refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Paylaş
JH
Jacquie Harman
Feefo Tarafından Doğrulanmış
GBR
6 months ago
Jacquie Harman, The Works hakkında ne dedi?:
Glue pen/runners
Staff very polite, warm, friendly, respectful and professional throughout. I recently made an enquiry regarding glue pen/runners, regretfully they were unable to to supply. However, they apologised...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.