Used tessuti several times before with no issues but seem to have gone down hill. Payed for overnight delivery on one order but didn't arrive until the next day (a wasted day for me plus good job I...
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Tessuti
Tessuti
10 years ago
Please accept my apologies for the service you have received from us.
As we did not deliver within our promised timescale, we have refunded for you your delivery charge. Please allow 3-5 working days for the funds to appear.
As regards your other order, please accept my apologies for the misinformation that you were provided. I am sorry to inform you that Tessuti do not offer exchanges on any online purchases.
We would love to see you as a returning customer. We hope this incident does not prevent you from purchasing with us in the future.
Kindest Regards,
Matt
After my initial purchase of a stone island product online i noticed a manufacturing issue with the garment. I visited my local Tessuti store at the Trafford centre and I was advised that the the...
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Tessuti
Tessuti
10 years ago
Please accept my sincere apologies for the service you have received in store.
We train our staff to a high standard and I am sorry that you have not experienced this.
I will ensure that your feedback is passed onto the store and area manager for review.
We would love to see you as a returning customer. We hope this incident does not prevent you from purchasing with us in the future.
Kind Regards
Alex
Terrible customer service
Did not deliver as confirmed (or paid for)
Tessuti
Tessuti
10 years ago
I am sorry to hear that you were not completely satisfied with your shopping experience.
I can see that my colleague has now arranged a collection to return the item.
I will ensure that your feedback is passed onto the relevant department for review.
We would love to see you as a returning customer. We hope this incident does not prevent you from purchasing with us in the future.
Kind Regards
Alex
Ordered an paid got sent the wrong shoes in wrong box looked used needed then for social event which I never got to wear , also paid with pay pal when I took them back to the l1 liverpool store got...
Devamını oku
Tessuti
Tessuti
10 years ago
I am sorry to hear that you were not completely satisfied with your shopping experience.
I will ensure that your feedback is passed onto the relevant department for review.
We would love to see you as a returning customer. We hope this incident does not prevent you from purchasing with us in the future.
Kind Regards
Alex
Tessuti is a premium store, selling luxury brands which include Stone Island, Boss, Polo Ralph Lauren and Michael Kors. Their product focus is high quality, basic pieces mixed with contemporary and innovative styles.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Tessuti is a premium store, selling luxury brands which include Stone Island, Boss, Polo Ralph Lauren and Michael Kors. Their product focus is high quality, basic pieces mixed with contemporary and innovative styles.
