Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

ROL Cruise İncelemeleri

25,692 değerlendirmenin tümü gösteriliyor

Sandra Yates

Feefo Tarafından Doğrulanmış

GBR

8 months ago

Sandra Yates, ROL Cruise hakkında ne dedi?:

It was very efficient ,with a good sense of humour everything we requested was answered altogether a pleasant ecperience

Megan Hammond

ROL Cruise

7 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are pleased to hear that you find our agents very efficient. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

8 months ago

Fantastic service when we needed it most.

When our holiday flight was cancelled 2 hours before flying to Hanoi vis Dubai (after booking it a 14 months earlier) we were extremely disappointed and worried that we would lose our money or need...

Devamını oku

Megan Hammond

ROL Cruise

8 months ago

Thank you for your lovely review, we are so pleased that Stuart and Charlotte were able to assist with transferring your bookings. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Philip Goodwin

Feefo Tarafından Doğrulanmış

GBR

8 months ago

Philip Goodwin, ROL Cruise hakkında ne dedi?:

Well looked after, and understood what we were looking for.

Megan Hammond

ROL Cruise

8 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

8 months ago

very helpful & friendly

Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are pleased to hear that the agent was very helpful and friendly. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

8 months ago

Rserervation operative

Callum Brennan was excellent: courteous, knowledgeable and efficient

Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are delighted to hear that you found excellent, courteous, knowledgeable and efficient. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Richard Williamson

Feefo Tarafından Doğrulanmış

GBR

8 months ago

Richard Williamson, ROL Cruise hakkında ne dedi?:

As good as last time !

Very efficient and helpful. I have used ROL before and they were very good then as well. Richard

Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are pleased to hear that you find our agents efficient and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

8 months ago

Friendly, knowledgeable and helpful

Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are delighted to hear that the agent was friendly, knowledgeable and helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

8 months ago

Staff are always helpful and informative.

Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are pleased to hear that you find our agents helpful and informative. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

8 months ago

Would recommend great service

2nd cruise booked with ROL as the first booking went very smoothly. Very helpful pleasant booking agents and customer service staff, most importantly they always answered the phone and explained all...

Devamını oku

Megan Hammond

ROL Cruise

8 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. We are delighted that you would recommend us and that you find our agents very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Derek Nobbs

Feefo Tarafından Doğrulanmış

GBR

8 months ago

Derek Nobbs, ROL Cruise hakkında ne dedi?:

Holiday Sorted

We wanted something different from what was on offer and Luke was able to sort out our requirements within what ROL was able to offer. It took a couple of times for him to consult with his support...

Devamını oku

Megan Hammond

ROL Cruise

8 months ago

Thank you for your review, we are so pleased to hear that Luke was able to assist you with your booking. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Değerlendirme daveti almadınız mı?

Feefo Trusted Service Awards

Bağımsız ödüllerimiz, müşteri hizmetleri alanında en iyi markaları ödüllendirmektedir. Kazananlar, müşterilerinden aldıkları puanlara göre belirlenir.

Trusted Service Awards nedir?

Feefo değerlendirmelerine neden güvenmelisiniz?

Feefo hakkında daha fazla bilgi alın

ROL Cruise Değerlendirmeler

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?