Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

ROL Cruise İncelemeleri

25,692 değerlendirmenin tümü gösteriliyor

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

7 months ago

Efficient polite and to the point

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are pleased to hear that the agent was efficient and polite. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Stephen Walker

Feefo Tarafından Doğrulanmış

7 months ago

Stephen Walker, ROL Cruise hakkında ne dedi?:

Excellent

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are so pleased to hear that the service was excellent. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

7 months ago

Nothing too much trouble. Friendly, courteous and helpful.

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are pleased to hear that you find our agents friendly, courteous and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Victoria Vince

Feefo Tarafından Doğrulanmış

7 months ago

Victoria Vince, ROL Cruise hakkında ne dedi?:

SERVICE NOT YET RECEIVED SO UNSURE AS TO WHY I AM BEING ASKED TO REVIEW

I haven't received any service as yet. I had booked a cruise whilst on board HAL at the end of January and asked for this to be passed to ROL for booking. To date the booking has not yet been...

Devamını oku

Megan Hammond

ROL Cruise

7 months ago

Thank you for taking the time to leave your feedback, and I’m very sorry for the frustration this delay has caused. I wanted to reassure you that we have asked our admin team to send your booking confirmation as soon as possible. The reason for the delay is that were waiting on a corrected invoice from the cruise line, which has prevented us from finalising your booking on our system. I completely understand how disappointing this experience has been, especially given your loyalty and the number of cruises you have booked with us previously and I hope we can restore your confidence in us moving forward. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

7 months ago

Excellent Service

Jasmine was excellent in dealing with our booking for two couples, who were in different locations at the time of booking.

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are delighted to hear that Jasmine provided excellent service. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

7 months ago

Zac very helpful and knowledgeable

Zachary was very helpful and promoted to get information from cruise company. Made booking easy and explained all details

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are delighted to hear that you found Zac very helpful and knowledgeable. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Güvenilir Müşteri

Feefo Tarafından Doğrulanmış

7 months ago

Prompt reply to email enquiry

Prompt reply to email enquiry and a cruise booked quickly..Georgia was very efficient

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are delighted to hear that you found Georgia very efficient. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Gerald McCartney

Feefo Tarafından Doğrulanmış

GBR

7 months ago

Gerald McCartney, ROL Cruise hakkında ne dedi?:

Friendly professional service

I have booked cruises through ROL for several years and have always found that they offer an efficient professional service at a good price. The person I spoke to on this occasion was able to provide...

Devamını oku

Megan Hammond

ROL Cruise

7 months ago

Thank you for your amazing review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Lawrence Knox

Feefo Tarafından Doğrulanmış

AFG

7 months ago

Lawrence Knox, ROL Cruise hakkında ne dedi?:

Happy days!

Good

Megan Hammond

ROL Cruise

7 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rosalind Bell

Feefo Tarafından Doğrulanmış

GBR

7 months ago

Rosalind Bell, ROL Cruise hakkında ne dedi?:

Completely reassured by the way I was dealt with.

All details covered and I felt completely reassured by the agent’s knowledge of the cruise and what was included, and by the way he dealt with any queries. Confirmation emails came quickly and with...

Devamını oku

Megan Hammond

ROL Cruise

7 months ago

Thank you for your lovely review. We are pleased to hear that you found the agent knowledgeable and he was able to answer any queries. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Değerlendirme daveti almadınız mı?

Feefo Trusted Service Awards

Bağımsız ödüllerimiz, müşteri hizmetleri alanında en iyi markaları ödüllendirmektedir. Kazananlar, müşterilerinden aldıkları puanlara göre belirlenir.

Trusted Service Awards nedir?

Feefo değerlendirmelerine neden güvenmelisiniz?

Feefo hakkında daha fazla bilgi alın

ROL Cruise Değerlendirmeler

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?