The guide meeting us at the airport and guiding through customs was excellent, saved time and confusion.
The luxury hotels were not up to expectation. Non smoking rooms seem to puzzle the staff,...
Devamını oku
Dale
Luxury Gold
8 years ago
As we only want our guests to enjoy the very best travel experiences we are delighted to read that you had a smooth journey from your arrival in Egypt to your departure. As well, we have passed on your concerns about the hotel accommodation to our Quality Control team for their review. Nevertheless, we hope that you will join our dedicated team in the future to take in more remarkable destinations.
Ürün değerlendirmeleri
Alışveriş tarihi: 19/05/2018
0
Paylaş
TC
Trusted Customer
Feefo Tarafından Doğrulanmış
8 years ago
Trusted Customer, Luxury Gold hakkında ne dedi?:
The rating would have been 5 stars, based on the coach tour section of the trip but the Trans Canada experience was way below par and not to the standard expected of Luxury Gold. Customer service in...
Devamını oku
Dale
Luxury Gold
8 years ago
Naturally, we are disappointed that your enjoyment of the trip was diminished by your experience on the Via Rail Canadian. However, we thank you in advance for taking the time to write to us directly with your further concerns and we hope to be able to address them to your full satisfaction. Nevertheless, we still hope that you have taken some memorable moments away from your guided holiday.
Ürün değerlendirmeleri
Alışveriş tarihi: 26/05/2018
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 years ago
Our tour guide Steve & our bus driver were both excellent. Everything was well planned for us. Wonderful dinners & beautiful hotels. I will recommend Luxury Gold to my friends.
Dale
Luxury Gold
8 years ago
It pleases us to learn that you greatly enjoyed your time on the Harmony of Central Europe and that you had a seamless experience throughout. What's more, we are very happy that your time at the Schönbrunn Palace stood out as the highlight of your trip and we thank you in advance for the future recommendations.
Ürün değerlendirmeleri
Alışveriş tarihi: 29/05/2018
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
8 years ago
Luxury Gold's customer service was very good. Our concierge, Karen Frey, was
excellent, knowledgeable and helpful. The bus tour and the hotels were excellent.
We even enjoyed the Prestige class on...
It was really amazing. Top of the line customer service from start to finish.
Dale
Luxury Gold
8 years ago
We are delighted that you enjoyed experiencing the outstanding level of service that we are recognised for here at Luxury Gold. Furthermore, we are thrilled that you had such an amazing time that you didn't want the fun to end and we hope to explore more destinations with you in the future.
The trip itself was
Great and we thoroughly enjoyed it. However we were told that it was a 25 person tour and it turned out to be forty. We were very unhappy with that misrepresentation.
Dale
Luxury Gold
8 years ago
On specific dates, which are listed in our itineraries, we run small special group departures, that are limited to just 24 guests. However, we are sorry to learn of any miscommunication that could have occurred. Nonetheless, we remain extremely pleased to learn that you thoroughly enjoyed your time on the Ultimate Italy trip.
Ürün değerlendirmeleri
Alışveriş tarihi: 06/05/2018
0
Paylaş
TC
Trusted Customer
Feefo Tarafından Doğrulanmış
8 years ago
Trusted Customer, Luxury Gold hakkında ne dedi?:
No one picked us up on the transfers which caused stress for us both arriving and departing. Also, I thought we were going to be on a much more luxurious coach with a larger restroom. We were told to...
Devamını oku
Dale
Luxury Gold
8 years ago
It concerns us to learn that your Transfers didn't operate as intended and we apologise for any inconvenience that you experienced. Nonetheless, we will be looking further into your feedback to help ensure that similar occurrences do not affect our future departures. On top of this, we are sorry that your guided holiday didn't live up to your expectations and we have conveyed your additional comments to our Operations department for their review. Nevertheless, we hope to have the chance to provide you with a seamless journey in the future.
Steve Ellison kept everything very organized yet relaxed, the excursions were well thought-out and relevant and the overall experience was great for our whole family.
Ürün değerlendirmeleri
Dale
Luxury Gold
8 years ago
A great deal of careful planning goes into our itineraries to ensure the very best experiences and so we are delighted that you and the whole family had a wonderful time on the Harmony of Central Europe. As well, we are happy to learn that your Travel Director helped to make your time on the trip even more enjoyable and we hope to welcome you back to travel with us once again.
It was personal, accommodating and expedient. From the suggestions of the travel agency, to the prompt answers to questions and delivery of necessary forms and itinerary details - the Customer...
Devamını oku
Ürün değerlendirmeleri
Alışveriş tarihi: 29/05/2018
0
Paylaş
TC
Trusted Customer
Feefo Tarafından Doğrulanmış
Vienna, OH USA
8 years ago
Trusted Customer, Luxury Gold hakkında ne dedi?:
They should have done their homework on the Trans Canadian Train Trip. Our trip from Vancouver to Jasper was wonderful, then we boarded the train, which was a nightmare. The coaches were not LUXURY...
Devamını oku
Dale
Luxury Gold
8 years ago
The Trans-Canadian Grandeur itinerary is an iconic trip that takes our guests to explore across the full breadth of the country and take in all of the remarkable landscapes along the way. However, having received your feedback, we truly regret to learn about your disappointment with the quality of the train compartments and we are sorry to learn that delays heavily affected your journey. We appreciate just how frustrating this must have been and have forwarded your comments to our Operations and Quality Control Teams for their further enquire. Nevertheless, we hope that you have still taken many outstanding highlights away from the trip.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.