Thank you for taking the time to give us your comments regarding our order processing and deliveries. We always aim to exceed our customer's expectations, however, during busy sale periods customers may experience a small delay in the despatch of their orders. We are currently looking into ways of improving the accuracy of our stock availability information on our website and will use your feedback as we review this. Regarding deliveries, I am very sorry to hear you had a problem with our chosen delivery service; we provide a fully traceable express service with an excellent service rating, I am only sorry, on this occasion, your expectations have not been met.
Yours sincerely,
John Smedley Customer Service Manager
