Holiday Gems artık aktif bir Feefo müşterisi değil
6,855 değerlendirmenin tümü gösteriliyor
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 years ago
Great service
Nice, friendly and helpful customer service.
I'm happy and would be with Holiday Gem again
Review Team
Holiday Gems
4 years ago
We would be delighted to help you plan many more holidays. Thank you for your positive feedback.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 years ago
Great service
Very good service and friendly staff. I would recommend this company
Review Team
Holiday Gems
4 years ago
We appreciate the time taken to share your positive comments. Thank you
0
Paylaş
MT
Miss Jade Tait
Feefo Tarafından Doğrulanmış
4 years ago
Miss Jade Tait, Holiday Gems hakkında ne dedi?:
Customer service
Customer service was fantastic I even had a call from Paul to go through my booking and he informed me that I could make my holiday cheaper!! Fantastic not all about the money for these guys! We...
Devamını oku
Review Team
Holiday Gems
4 years ago
Paul will always endeavour to provide the best deal and service. Thank you for sharing your positive feedback, Jade.
0
Paylaş
MS
Mr Mark Salvage
Feefo Tarafından Doğrulanmış
4 years ago
Mr Mark Salvage, Holiday Gems hakkında ne dedi?:
Great service from a very helpful young lady named tilly will definitely use you again
Review Team
Holiday Gems
4 years ago
we know that Lily will appreciate the time taken to post your positive comments. Thank yo, Mark
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 years ago
Brilliant pleasant guy
Review Team
Holiday Gems
4 years ago
We are delighted that the service exceeded your expectations. Thank you for taking the time to post your positive review
0
Paylaş
MJ
Mr Thomas Jones
Feefo Tarafından Doğrulanmış
Liverpool
4 years ago
Mr Thomas Jones, Holiday Gems hakkında ne dedi?:
Easy to book
Booking was easy with a phone call to confirm the booking A+ and ask me if I needed help with the booking
Review Team
Holiday Gems
4 years ago
Thank you for the positive feedback, Thomas. It is always appreciated.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 years ago
they have kept in touch with us but we would appreciate more iinfo with regards to hotel accommodation.
Review Team
Holiday Gems
4 years ago
Thank you for your feedback. We are unsure what details are required but would recommend that you call or email our Custome Service team for any specifics required.
0
Paylaş
MS
Mr Thomas Smith
Feefo Tarafından Doğrulanmış
4 years ago
Mr Thomas Smith, Holiday Gems hakkında ne dedi?:
Still awaiting refund
Still waiting my refund 7 days on from when my trip was cancelled by you leaving me to have to rebook with the hotel direct the night before I travelled.
Review Team
Holiday Gems
4 years ago
We sincerely apologise for the system issue which resulted in such inconvenience. Unfortunately, the public holidays did impact on the refund process and timeframes and we have asked that this is given prompt attention. We do hope that you were able to enjoy the holiday despite the issue raised and thank you for your patience and co-operation.
MS
Mr Thomas Smith
4 years ago
Thank you for replying, can you please however commit to an actual timeframe for my refund instead of ambiguous non-committal responses. It’s been 9 working days.
Review Team
Holiday Gems
4 years ago
as the social media team, Mr Smith, we have no access to the accounting procedure. However, we have been advised that this will show in the original card account within 5 working days. Thank you again for your ongoing patience.
MS
Mr Thomas Smith
4 years ago
Thank you, so should be by Friday 14th.
Many thanks.
0
Paylaş
CM
Cynthia Moore
Feefo Tarafından Doğrulanmış
Helston Cornwall
4 years ago
Cynthia Moore, Holiday Gems hakkında ne dedi?:
Good service and hotel, and other facilities I booked with them were Great
Hotel I' was in on Kos was closing after 6 days.The provider allocated another hotel above my grade No extra costs incurred. Well satisfied with service and facilities provided. ,
Review Team
Holiday Gems
4 years ago
We are delighted that you accepted the upgraded hotel and we so appreciate the time taken to post such positive comments.
0
Paylaş
MW
Mrs Julie Wilson
Feefo Tarafından Doğrulanmış
Cumbria
4 years ago
Mrs Julie Wilson, Holiday Gems hakkında ne dedi?:
Holiday booking
Have used your service before and found the booking process very easy and good value for money. However the only fault this time was the on line price did not compare with the live price on...
Devamını oku
Review Team
Holiday Gems
4 years ago
Thank you, Julie, for the positive feedback and we are most disappointed that in this instance we could not honour the online pricing. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for proceeding with the booking and trust that you will have an amazing holiday.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
