Good morning,
Thank you for taking the time to leave your feedback. We are sorry to hear you were dissatisfied with the service received.
While the incorrect size should not have been delivered, we can see the issue was reported on 5th May and a collection and replacement were arranged and completed by 8th May, within the original estimated delivery timescale provided.
We are always reviewing our processes to improve our service and appreciate your feedback. A member of our Customer Care Team will be in touch shortly to discuss this further.
Kind regards,
Jenny
Grass247
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 months ago
Great grass repeat order
Efficient and friendly
0
Paylaş
DH
Debbie Hart
Feefo Tarafından Doğrulanmış
GBR
4 months ago
Debbie Hart, Grass247 hakkında ne dedi?:
Very Helpful
Very helpful staff while ordering, great price for the amount we have ordered, great speedy delivery service with a friendly and helpful delivery service. Second time we have ordered with this...
Devamını oku
0
Paylaş
IE
Iain Elliot
Feefo Tarafından Doğrulanmış
GBR
4 months ago
Iain Elliot, Grass247 hakkında ne dedi?:
Excellent company and product
Excellent service and communication nothing was to much trouble.
0
Paylaş
AG
Alan Gray
Feefo Tarafından Doğrulanmış
GBR
4 months ago
Alan Gray, Grass247 hakkında ne dedi?:
An Excellent 5 Star Company for Customer Service.
Service from this company was excellent and my questions regarding the transportation of the carpet were answered very clearly and I was able to organise onward transport from Aberdeen to Shetland...
Devamını oku
0
Paylaş
JC
john clarke
Feefo Tarafından Doğrulanmış
GBR
4 months ago
john clarke, Grass247 hakkında ne dedi?:
Great choice of grass at really reasonable prices. Also grass samples are sent free of charge.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 months ago
Excellent service
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 months ago
Delivery and service great
The delivery and communication were good.
They answered my queries quickly and delivered on time.
0
Paylaş
BS
Bryn Spanswick
Feefo Tarafından Doğrulanmış
GBR
4 months ago
Bryn Spanswick, Grass247 hakkında ne dedi?:
Cancelled order
Overall poor service regarding delivery and follow up calls. Unfortunately due to this i had to cancel my order.
Customer Services
Grass247
4 months ago
Good morning,
Thank you for highlighting the areas of concern and for taking the time to provide this feedback to us.
As a family-operated business, we aim to provide quality products alongside a high standard of customer service, and we are sorry to hear that you have been left disappointed.
From your order details, we can see that a delivery attempt was made and, according to the delivery report, contact was also attempted by phone.
We would appreciate the opportunity to understand more about the issues raised and to identify any areas where improvements can be made.
A member of our Customer Care Team will be reaching out to you shortly.
Kind regards,
Jenny
Grass247
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 months ago
More time to relax in garden, without the back ache of mowing a lawn
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
