They did exactly what a quality insurer should do
The card when my Dorothy passed was a nice thought.
Nathan
ExoticDirect
5 years ago
Hello Graeme,
Thank you so much for taking the time to rate us 5*s.
We are very sorry to hear about the loss of your Dorothy please accept our condolences.
Kind regards,
The Exotic Direct Team.
0
Paylaş
MC
Mr Charles Curtis
Feefo Tarafından Doğrulanmış
5 years ago
Mr Charles Curtis, ExoticDirect hakkında ne dedi?:
Great sevice
Great service and dealt directly with my vet
0
Paylaş
MW
Mrs Pauline White
Feefo Tarafından Doğrulanmış
5 years ago
Mrs Pauline White, ExoticDirect hakkında ne dedi?:
Good service
Simple easy to use renewal
Nathan
ExoticDirect
5 years ago
Hello Pauline,
Thank you so much for rating us 4*s.
We really appreciate the feedback.
Happy to hear you found the renewal process to be easy!
Kind regards,
The Exotic Direct Team.
0
Paylaş
MF
Mr K & Mrs S Formstone
Feefo Tarafından Doğrulanmış
5 years ago
Mr K & Mrs S Formstone, ExoticDirect hakkında ne dedi?:
Excellent service especially given the current time.
Excellent Service
Nathan
ExoticDirect
5 years ago
Hello Mr & Mrs Formstone,
Thank you so much for rating us 5*s.
We are glad to hear you found the service to be excellent!
Kind regards,
The Exotic Direct Team.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
For my tortoise
Handle my claim very well and quickly
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
Yes. Very helpful service
Nathan
ExoticDirect
5 years ago
Hello,
Thank you so much for rating us 5*s.
Very happy to hear you found the service to be helpful!
Kind regards,
The Exotic Direct Team.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
Excellent
Prompt acknowledgement and payment.
Very helpful when I had cause to contact office.
Nathan
ExoticDirect
5 years ago
Hello,
Thank you for your 5* Review!
Glad you found the staff to be helpful when you contacted us!
Kind regards,
The Exotic Direct Team.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
Efficient staff
Despite staff working from due to Covid they still provided an efficient service and processed my claim in a timely manner.
0
Paylaş
MB
Mr C & Mrs J Bingham
Feefo Tarafından Doğrulanmış
5 years ago
Mr C & Mrs J Bingham, ExoticDirect hakkında ne dedi?:
More consideration in the writing of their forms. They deal with birds, who often die suddenly (I have owned birds for over 30 years, and only once has a bird not died suddenly). So asking what the...
Devamını oku
Hayley
ExoticDirect
5 years ago
Dear Mr & Mrs Bingham,
We are sorry to hear that you felt the questions on the claims form were inconsiderate.
Our claims forms are multipurpose use so customers can claim their veterinary fees and also for the passing of their pet.
We are always looking at ways to improve our processes and your feedback has been passed on to the team.
Please do contact us if we can be of any further assistance,
Kind Regards,
The Exotic Direct Team.
0
Paylaş
MH
Mr Raymond Hirons
Feefo Tarafından Doğrulanmış
Higher Heath
5 years ago
Mr Raymond Hirons, ExoticDirect hakkında ne dedi?:
Supportive, professional, helpful
Highly recommended. Claim dealt with quickly and all aspects explained to my satisfaction.
Hayley
ExoticDirect
5 years ago
Hi Raymond!
Thanks so much for taking the time to leave us with your 5 star review.
It's great to hear you were satisfied with your claims experience!
We hope you have a lovely day,
The Exotic Direct Claims Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.