Miss Cheyanne Jones, ExoticDirect hakkında ne dedi?:
They dealt with my claim promptly, and without fuss.
Hayley
ExoticDirect
5 years ago
Hi Cheyanne,
Thank you so much for taking the time to leave us your positive review.
It is lovely to hear that your claim was processed promptly and that you are happy with the service.
Kind Regards,
The Exotic Direct Claims Team.
0
Paylaş
MC
Mrs Jane Chown
Feefo Tarafından Doğrulanmış
Isle of Wight
5 years ago
Mrs Jane Chown, ExoticDirect hakkında ne dedi?:
No idea what my renewal fee is
Not sufficient information
Nathan
ExoticDirect
5 years ago
Good Afternoon Jane,
Thank you for your feedback we really do appreciate it.
I have sent an email containing the documents you require to the email address we have on file for you.
We did send a letter containing this information on the 04/05/2021 however it seems that it has not arrived, I can only apologise for this!
Please let us know if there is anything further we can do for you.
Kind regards,
The Exotic Direct Team.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
Definitely buy from them again! Nice guys and gals, and very personable!
Nathan
ExoticDirect
5 years ago
Good Afternoon,
Thank you for rating us 4*s.
we really appreciate the time taken to leave a review.
Kind regards,
The Exotic Direct Team.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
No better company for exotic pets
I love this insurance for my parrots, it goes down in price every year which is unusual. Lovely to know I have peace of mind. My parrots are real clowns and very active and I can tell them to be...
Devamını oku
Nathan
ExoticDirect
5 years ago
Good Afternoon,
Thank you for rating us 5*s.
We really appreciate the wonderful feedback you have given us.
I hope the Parrots continue to listen to your advice!
Kind regards,
The Exotic Direct Team.
0
Paylaş
MP
Mrs Kiran Parmar
Feefo Tarafından Doğrulanmış
5 years ago
Mrs Kiran Parmar, ExoticDirect hakkında ne dedi?:
Helpful and supportive
Nathan
ExoticDirect
5 years ago
Good afternoon Kiran,
Thank you so much for rating us 5*.
Kind regards,
The Exotic Direct Team.
0
Paylaş
MC
Mrs Claire Cornwall
Feefo Tarafından Doğrulanmış
5 years ago
Mrs Claire Cornwall, ExoticDirect hakkında ne dedi?:
The staff very nice, claim took to long to process.
The staff didn't know all the insurance details I had to tell them.
Hayley
ExoticDirect
5 years ago
Hi Claire,
Thank you for taking the time to leave us your feedback and for your kind words regarding the team.
I have had a quick look into the processing time of the claim and I can see that we were missing information from the vets which caused a delay in us issuing the settlement.
I am glad to see the claim has now been processed and paid but if you do have any further concerns please do not hesitate to contact us on 0345 982 5505 and we will be happy to help!
Kind Regards,
The Exotic Direct Claims Team.
0
Paylaş
MC
Miss Ruth Cawley
Feefo Tarafından Doğrulanmış
5 years ago
Miss Ruth Cawley, ExoticDirect hakkında ne dedi?:
Quick, easy and painless!
The whole process was incredibly simple and easy to follow, with the best quote for pet insurance that we've managed to find - especially for an African Pygmy Hedgehog!
Nathan
ExoticDirect
5 years ago
Good Afternoon Ruth,
Thank you for rating us 5*s.
So happy to hear that you found the process simple and you were happy with your quote!
Kind regards,
The Exotic Direct Team.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
5 years ago
Good thanks
Nathan
ExoticDirect
5 years ago
Good Afternoon,
Thank you for rating us 4*s.
Kind regards,
The Exotic Direct Team.
0
Paylaş
MS
Mrs Tammy Sobers
Feefo Tarafından Doğrulanmış
5 years ago
Mrs Tammy Sobers, ExoticDirect hakkında ne dedi?:
Very helpful
The call assistant was very sympathetic when I advised her my beautiful Chinchilla had passed away and stated she would update the details
Nathan
ExoticDirect
5 years ago
Good Afternoon Tammy,
Thank you for rating us 5*s!
We are very sorry to hear about the loss of your Chinchilla please accept our condolences.
We are happy to hear that the agent you spoke with was able to make the process easier at this difficult time.
Kind regards,
The Exotic Direct Team.
0
Paylaş
MR
Mrs Zoe Riding
Feefo Tarafından Doğrulanmış
5 years ago
Mrs Zoe Riding, ExoticDirect hakkında ne dedi?:
Great service
Brilliant service. I needed to amend my policy as I have the wrong microchip number and it was sorted for me straight away.
Super efficient and would recommend to other in the future.
Nathan
ExoticDirect
5 years ago
Hello Zoe,
Thank you so much for rating us 5*s.
We really appreciate the time taken to leave a review.
Happy to hear we were able to get the correct microchip number in place for you!.
Kind regards,
The Exotic Direct Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.