We claimed for an operation my pet rat needed. We notified Exotic Direct ahead of the operation, and submitted the claim just after. They paid the vet back within a week or so of submission. It was...
Devamını oku
Mia
ExoticDirect
4 years ago
Good afternoon,
We are pleased to heave been able to assist with your claim, thank you for taking the time to leave a review.
We really appreciate your feedback regarding the additional cover for rats, I have passed this onto our team so review for future policies.
Kind regards, The Exotic Direct Team.
0
Paylaş
MO
Mr David Obran
Feefo Tarafından Doğrulanmış
Swindon
4 years ago
Yüklenen medya
(1) medyanın tümünü görüntüle
Mr David Obran, ExoticDirect hakkında ne dedi?:
Spike is happy
Mia
ExoticDirect
4 years ago
Hi David,
We are happy to be able to cover Spike, thanks for the lovely photo and for taking the time to review!
Kind regards, The Exotic Direct Team.
1
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 years ago
Always a pleasant easy stress free experience. They are quick and efficient at dealing with claims and its all done through a form at my vets i pay the bill and my claims settled within 2 weeks.
Mia
ExoticDirect
4 years ago
Good afternoon,
We are pleased to have been able to assist with your claims, thank you for taking the time to leave a review!
Kind regards,
The Exotic Direct Team.
1
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 years ago
Great customer service via phone and email. Very simple and clear to make a claim. Fast and efficient.
Gabriella
ExoticDirect
4 years ago
Good afternoon,
Thank you for taking the time to leave a 5* review.
We are so pleased to hear you found our claims process fast and efficient.
All the best and have a lovely weekend,
The Exotic Direct Claims Team.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 years ago
Brilliant understanding company
A very understanding company. After our beloved pet died they took care of everything very professionally. We will never be able to replace our pet so will not need insurance again but will...
Devamını oku
Gabriella
ExoticDirect
4 years ago
Good afternoon,
We are so sorry to hear about your little friend, we are so pleased to hear you found our service professional.
Thank you very much for such a lovely review and taking the time to give us a 5*.
All the best,
The Exotic Direct Claims Team.
0
Paylaş
MC
Mr Andrew Gregory-Campbell
Feefo Tarafından Doğrulanmış
Guildford
4 years ago
Mr Andrew Gregory-Campbell, ExoticDirect hakkında ne dedi?:
Absolutely excellent in explaining my policy to me.
Debbie
ExoticDirect
4 years ago
Hi Andrew, thankyou for giving us such positive feedback.
It's great to hear that my colleague was able to explain everything you needed to know before you purchased this new pet insurance cover.
If there is anything further we can help you with, now or in the future please don't hesitate to get in touch with us.
Best regards, The Exotic Direct Pet Insurance Team.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 years ago
Awesome and easy
Definitely
Debbie
ExoticDirect
4 years ago
Thankyou for taking the the time to leave us a positive review.
We are glad that you found your latest renewal to be awesome and easy.
Should you have any questions about your policy or anything else that we can help you with, please don't hesitate to get in touch.
Best regards, The Exotic Direct Pet Insurance Team.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 years ago
Excellent level of cover at a very reasonable rate for the year. Easy renewal.
Debbie
ExoticDirect
4 years ago
Thankyou for taking the time to leave us such a positive review.
It's great to hear that you are happy with the level of cover we can provide you with, and also the renewal rate.
Should you have any questions about your policy or anything else we can help you with, please don't hesitate to get in touch, and we will be happy to help in any way that we can.
Best regards, The Exotic Direct Pet Insurance Team.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
4 years ago
Was quick and easy to set up
Debbie
ExoticDirect
4 years ago
Thankyou for your positive review.
We are pleased to hear that you found it quick and easy to set up the pet insurance cover that you wanted.
If you ever have any questions about your policy, or if we can be of any other help, please do not hesitate to get in touch.
Best regards, The Exotic Direct Pet Insurance Team.
0
Paylaş
SU
Susan
Feefo Tarafından Doğrulanmış
Hull
4 years ago
Susan, ExoticDirect hakkında ne dedi?:
Service is always straight forward and prompt. I will continue to renew
Highly satisfied with the service provided. I'm happy in the knowledge that my parrots will be well cared for and vets bills paid
Mia
ExoticDirect
4 years ago
Dear Susan,
We are so please to be able to offer cover to you for your Parrots, thank you for taking the time to review.
Kin regards,
The Exotic Direct Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.