Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

ExoticDirect İncelemeleri

1,993 değerlendirmenin tümü gösteriliyor

Güvenilir Müşteri

8 years ago

Good to see a company specialising in Exotic animal insurance.

Easy enough to renew my parrot insurance. Have never needed to make a claim so unable to review that side of things.

Martin

ExoticDirect

8 years ago

Thank you for your review and we are pleased to note that you are happy with the renewal process.

The Golden Valley Team

Güvenilir Müşteri

8 years ago

Rip-off .

I found the renewal price way to expensive , I really don’t understand how It cost us that much .. I have an £11,000 car which cost £180 insurance . Exotic direct throws at me £400 for a parrot...

Devamını oku

Alec

ExoticDirect

8 years ago

Thank you for taking our call this afternoon - it was good of you to give us a chance to discuss which discounts had expired at the end of your first year of cover and explain why your premium had been increased at renewal.

Further to our conversation, we are still very sorry that you weren't are with the renewal premium offered this year. However, your feedback has all been recorded and it will be factored into future product development.

I trust that the call was beneficial for you, but if you do have any further questions please do not hesitate to give us a call on 0345 982 5505

Kind regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

8 years ago

Trusted Customer, ExoticDirect hakkında ne dedi?:

Smooth and fast transaction

Alec

ExoticDirect

8 years ago

Hi Sheryl,

Thank you for giving us this five star review. We're please to hear that you found the transaction to be smooth and fast.

If we can be of any further assistance in the future, please do let us know.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

Southampton

8 years ago

Yüklenen medya

(1) medyanın tümünü görüntüle

Trusted Customer, ExoticDirect hakkında ne dedi?:

Painless? Hassle free renewal

Exotic Direct made my Parrot insurance renewal so simple, no hassling phone calls, just an email reminder, and I had nothing that I needed to do, here’s a big shout out to Exotic Direct from Corinne...

Devamını oku

Martin

ExoticDirect

8 years ago

Dear Mrs Finlay and Jesspy,

Many thanks for your review and we are delighted that you are both happy with our renewal process.

The Exotic Direct Team

Trusted Customer

8 years ago

Trusted Customer, ExoticDirect hakkında ne dedi?:

Because my pet past away in July. I made a claim which you paid. With a letter saying the insurance had been cancelled

Hayley

ExoticDirect

8 years ago

Hi Mr and Mrs Boulten,

It was really good to speak to you yesterday.

The feedback that you provided has already been taken on board and we have used it to implement some changes within the departments.

At Exotic Direct we are always looking at ways to improve our customers experience so your feedback was much appreciated.

Thanks again,

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Trusted Customer, ExoticDirect hakkında ne dedi?:

Would recommend

Martin

ExoticDirect

8 years ago

Dear Mrs Bezzant,

Many thanks for your review and we are delighted to hear that you would recommend us.

The Exotic Direct Team

Güvenilir Müşteri

8 years ago

Easy renewal

Renewal is easy. Read through the new documents and if happy thats it done. I have not needed customer support so cannot comment on that

Louise

ExoticDirect

8 years ago

Hi there

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is brilliant to hear you have found our renewal process easy and are happy with your cover.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Trusted Customer, ExoticDirect hakkında ne dedi?:

Very happy with the experience

Louise

ExoticDirect

8 years ago

Dear Susan

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have been happy with your experience with us.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Trusted Customer, ExoticDirect hakkında ne dedi?:

when I need help with vet insurance I have no problems but I do forget which pets are registered

Louise

ExoticDirect

8 years ago

Dear Kevin

Thank you for taking the time to leave us your review.

It is great to hear we can assist you when you are requiring help with your insurance.

Kind Regards

The Exotic Direct Team

Güvenilir Müşteri

8 years ago

Claim

We were pleased that the claim was settled for the amount we roughly expected.

Hayley

ExoticDirect

8 years ago

Hi there,

Thank you so much for taking the time to leave us your review.

If you need anything else at all, please do let us know.

Kind Regards,

The Exotic Direct Claims Team.

Değerlendirme daveti almadınız mı?

Feefo Trusted Service Awards

Bağımsız ödüllerimiz, müşteri hizmetleri alanında en iyi markaları ödüllendirmektedir. Kazananlar, müşterilerinden aldıkları puanlara göre belirlenir.

Trusted Service Awards nedir?

Feefo değerlendirmelerine neden güvenmelisiniz?

Feefo hakkında daha fazla bilgi alın

ExoticDirect Değerlendirmeler

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?