Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

The Cumberland Değerlendirmesi | Müşteri Hizmetleri https://www.feefo.com/reviews/cumberland-building-society Değerlendirmesi | Feefo

11,922 değerlendirmenin tümü gösteriliyor

Mr Wilkinson

7 years ago

Alışveriş tarihi: 16/06/2017

Mr Wilkinson, The Cumberland hakkında ne dedi?:

The Cumberland listens to me, talks face to face and I feel I am in safe hands with y money and mortgage. Service is always friendly and efficient. You excel compared to other banks because you care....

Tümünü oku

Bob

The Cumberland

7 years ago

Hello Mr Wilkinson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your really kind comments on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Watt

7 years ago

Alışveriş tarihi: 01/03/2017

Mr Watt, The Cumberland hakkında ne dedi?:

Generally ok until I opened this account then I got a letter accusing me of not putting enough into my account on a particular month when in fact I had.

Bob

The Cumberland

7 years ago

Hello Mr Watt

Thank you for taking the time to leave your feedback, and I’m sorry to hear that your experience with our current account wasn’t to the standard you rightly expected. We're always appreciative of feedback that allows us to identify ways in which we can improve the service that we provide.

With respect to your specific example, I have asked a member of our Customer Service team to write to you to apologise for and to explain what happened, and the action taken to address.

In the meantime, may I again thank you for bringing this to our attention.

Kind regards

Bob Matthews

Customer Experience Manager

Güvenilir Müşteri

7 years ago

Alışveriş tarihi: 13/04/2017

The on-line service is good. It's even better now that transfers to/from savings accounts and the current account can be made online.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. I'm especially pleased to hear that you are pleased with the recent improvements we've made to our Internet Banking system.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Ferris

7 years ago

Alışveriş tarihi: 20/02/2017

Mr Ferris, The Cumberland hakkında ne dedi?:

Cannot fault it in any way.

Good customer service delivered by local people for local people

Bob

The Cumberland

7 years ago

Hello Mr Ferris

Kind regards

Bob Matthews

Customer Experience Manager

Güvenilir Müşteri

7 years ago

Alışveriş tarihi: 03/05/2017

Would reccomend. The service is personal and efficient. Dealing with real people is rare these days. No fees for foreign transactions is great if you travel.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Güvenilir Müşteri

7 years ago

Alışveriş tarihi: 11/04/2017

Painless to set up the account and have had no problems in the 7 months (or so) that I've been a customer. Would recommend. Only thing I would add is that the "Faster Payments" service is not as a...

Tümünü oku

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback and ways in which we can tailor the service that we provide. As such I've passed on your comments about our faster payments service to the management team responsible for monitoring this service, so that this is considered when we next review how frequently payments are processed.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Thorpe

7 years ago

Alışveriş tarihi: 23/01/2017

Mr Thorpe, The Cumberland hakkında ne dedi?:

Excellent service all the time. Helpful and friendly staff

Bob

The Cumberland

7 years ago

Hello Mr Thorpe

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account and in particular that you find our staff so helpful and friendly. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Hannah

Cockermouth

7 years ago

Alışveriş tarihi: 10/04/2017

Mrs Hannah, The Cumberland hakkında ne dedi?:

Pleased you are here in Cockermouth

I like having the branch to walk into and speak to a human and I like having the internet ability to do some things away from the branch without needing to talk directly.

Bob

The Cumberland

7 years ago

Hello Mrs Hannah

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Knowles

7 years ago

Alışveriş tarihi: 05/04/2017

Mr Knowles, The Cumberland hakkında ne dedi?:

excellent friendly staff

Always friendly and knowledgeable.

Bob

The Cumberland

7 years ago

Hello Mr Knowles

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Mss Hetherington

7 years ago

Alışveriş tarihi: 04/04/2017

Mss Hetherington, The Cumberland hakkında ne dedi?:

Outstanding

The Cumberland are always true fly and extremely helpful. They advise you based on what's best for you and not what product they want to sell. Their banking is also very helpful and they go out of...

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Bob

The Cumberland

7 years ago

Hello Miss Hetherington

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Değerlendirme daveti almadınız mı?

The Cumberland hakkında

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

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Trusted Service Awards nedir?

Feefo değerlendirmelerine neden güvenmelisiniz?

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The Cumberland Değerlendirmeler

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?