KEITH WALTERS, Celebrity Cruises hakkında ne dedi?:
Good experience
Straight forward booking process direct online
Su
Celebrity Cruises
1 month ago
Thank you for your feedback Keith, we're glad to hear that you had a positive experience booking with us and we look forward to welcoming you onboard!
0
Paylaş
CB
CAROL BROWN
Feefo Tarafından Doğrulanmış
GBR
2 months ago
CAROL BROWN, Celebrity Cruises hakkında ne dedi?:
My questions were answered quickly.
Agent very affable
One thing I would like to know is why can we never get in touch with our personal concierge.This would be nice.
Su
Celebrity Cruises
1 month ago
Thank you for taking the time to share your feedback. We’re delighted to hear that your questions were answered quickly and that you found the agent very affable.
We also appreciate your comment regarding the personal concierge. We understand how helpful it would be to have consistent, direct access to a dedicated concierge, and we’re sorry if this has not been your experience. While availability can vary at times, your feedback is valuable and helps us continue improving the level of personalised service we aim to provide.
Thank you again for sharing your thoughts—we truly appreciate it and we look forward to welcoming you onboard!
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Very informative
Very helpful and informative agent. Very friendly and answered all my enquiries
Su
Celebrity Cruises
2 months ago
Thank you for your feedback. We look forward to welcoming you onboard!
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Mixed service, disappointing dining experience but great itinerary
This was our first experience of Celebrity. Our experience was very mixed! Unlike friends we were travelling with, our cabin (7124) was not clean, did not have two robes, drawers had coffee granules...
Devamını oku
Su
Celebrity Cruises
2 months ago
Thank you for taking the time to share your detailed feedback. We sincerely apologise that aspects of your onboard experience, particularly with your stateroom cleanliness and the dining experience in the Main Restaurant, did not meet your expectations. We understand how disappointing this must have been and regret the impact it had on the start of your cruise.
We do appreciate you highlighting the positive elements of your journey, including the itinerary and the service in Oceanview, as well as recognising the hard work of our crew. Your comments are valuable to us and will be shared with the relevant teams to support ongoing improvements. We hope to have the opportunity to welcome you onboard again in the future for a more seamless experience.
0
Paylaş
PM
PAUL MARSHALL
Feefo Tarafından Doğrulanmış
GBR
2 months ago
PAUL MARSHALL, Celebrity Cruises hakkında ne dedi?:
Smooth sailing through the booking process
I just wanted to query a price change on the web site and ended up speaking with Hannah who was fantastic. Friendly, polite and (very) helpful. She called back when she said she would and got me...
Devamını oku
Su
Celebrity Cruises
2 months ago
Thank you for sharing your feedback, Paul.
We’re delighted to hear that Hannah provided excellent service and was able to answer all of your queries. We truly appreciate you taking the time to share your experience and look forward to welcoming you onboard.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
The best staff ever!
The staff are the best staff we have ever encountered on a cruise. The genuinely care about everyone and make every passenger feel special. Dev and Ayu in Luminare are the absolute best waiters and...
Devamını oku
Su
Celebrity Cruises
2 months ago
Thank you for sharing your feedback about your onboard experience.
We’re delighted to hear that you felt well taken care of by our onboard team and truly appreciate you taking the time to share your kind comments. We hope to welcome you onboard again in the near future.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Ian Brothwell is exceptionally helpful. He is responsive to queries and makes booking easy
Su
Celebrity Cruises
2 months ago
Thank you for sharing such lovely feedback about your booking experience with Ian. We’re delighted to hear that you were pleased with the service provided and truly appreciate you taking the time to share your comments. We look forward to welcoming you onboard for a wonderful experience.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Easy booking porcess.
First class customer experience.Easy to book process, customer services rep very customer focused and knowledgeable.
Su
Celebrity Cruises
2 months ago
Thank you for your feedback.
We’re pleased to hear that you found the booking process easy and that our Customer Service Representative was knowledgeable and helpful. We truly appreciate you taking the time to share your comments and look forward to welcoming you onboard for a wonderful experience.
0
Paylaş
PH
PAUL HENDRICKSON
Feefo Tarafından Doğrulanmış
GBR
2 months ago
PAUL HENDRICKSON, Celebrity Cruises hakkında ne dedi?:
Second to none .
Luxury at a reasonable cost.
Fabulous staff wonderful destinations
Su
Celebrity Cruises
2 months ago
Thank you for sharing your wonderful feedback Paul, we truly appreciate you taking the time to share your experience with us.
0
Paylaş
Güvenilir Müşteri
Feefo Tarafından Doğrulanmış
2 months ago
Professional friendly experience
Hannah was extremely helpful with the booking and ideas for each island we were visiting .
Su
Celebrity Cruises
2 months ago
Thank you very much for your feedback and for sharing your booking experience with Hannah.
We’re pleased to hear that she was able to assist you in planning your upcoming cruise. We truly appreciate you taking the time to share your experience and wish you a wonderful and memorable time onboard.
Celebrity Cruises is consistently voted one of the top cruise lines in the world. We work hard to bring our guests the most unforgettable on board experiences, the most luxurious accommodation, award-winning gourmet dining and an unbeatable choice of hand-picked destinations.
Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.
Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.
Celebrity Cruises is consistently voted one of the top cruise lines in the world. We work hard to bring our guests the most unforgettable on board experiences, the most luxurious accommodation, award-winning gourmet dining and an unbeatable choice of hand-picked destinations.