Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

Waltons İncelemeleri

TC

Trusted Customer

9 years ago

Trusted Customer, Waltons hakkında ne dedi?:

Item was delivered quickly and driver very helpful. However when erecting shed many defects became apparent. Back and forth to customer service, still not resolved after two and half weeks. Did read...

Devamını oku

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, please accept my apologies that you were not entirely satisfied with your new overlap shed. I have called earlier and left a voice message which I hope you will be able to pick up later. If you are able to contact us on either 0800 029 1000 or service@waltons.co.uk, that would be much appreciated, thank you again.
Kindest regards,
Kirstie - Waltons Team

Ürün değerlendirmeleri

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, please accept my apologies that you were not entirely satisfied with your new overlap shed. I have called earlier and left a voice message which I hope you will be able to pick up later. If you are able to contact us on either 0800 029 1000 or service@waltons.co.uk, that would be much appreciated, thank you again.
Kindest regards,
Kirstie - Waltons Team

Alışveriş tarihi: 15/06/2017

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Güvenilir Müşteri

9 years ago

Summer house

Brilliant customer service and great quality

Waltons

9 years ago

Good morning,

I am delighted to know that you are happy with the service received and I thank you for taking the time to provide us with your feedback.

Kindest regards,

Kirstie - Waltons Team

Ürün değerlendirmeleri

Alışveriş tarihi: 11/06/2017

0

TC

Trusted Customer

Paignton

9 years ago

Trusted Customer, Waltons hakkında ne dedi?:

Very Good

Excellent efficient service. Delivered shed in a couple of days ,arrived flat packed in perfect condition.

Waltons

9 years ago

Good morning,

I am delighted to know that you rate the service received as being of an excellent standard and that you were very pleased with the quality of your shed. Thank you for having taken the time to provide us with your great feedback.

Kindest regards,

Kirstie - Waltons Team

Ürün değerlendirmeleri

Alışveriş tarihi: 11/06/2017

0

Güvenilir Müşteri

9 years ago

Bit of a nightmare putting together

Arrived on time, no problem.

Waltons

9 years ago

Good afternoon,
I am pleased to hear that you are happy with the level of service we have provided and thank you for your review.
Kindest regards,
Kirstie - Waltons Team

Ürün değerlendirmeleri

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, please accept my apologies for the issues you have experienced with your order. I have tried calling you earlier on the number we have for you and left a voice message which I hope you will be able to pick up later. If you are able to contact us on either 0800 029 1000 or service@waltons.co.uk and we can resolve this for you.
Kindest regards,
Kirstie - Waltons Team

Alışveriş tarihi: 15/06/2017

0

TC

Trusted Customer

9 years ago

Trusted Customer, Waltons hakkında ne dedi?:

door dont fit

door did not ft had to pay a carpinter £25 to plan them a get them to fit not happy

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback and for taking my call earlier, please accept my apologies again for the issue you experienced with your doors. I am glad we were able to resolve this for you and if you need anything at all in the future please don’t hesitate to let me know. Thank you again for your feedback.
Kindest regards,
Kirstie - Waltons Team

Ürün değerlendirmeleri

Alışveriş tarihi: 15/06/2017

0

Güvenilir Müşteri

9 years ago

Well made product but let down with the flooring being very thin wood

They replaced a damaged part within a week

Waltons

9 years ago

Good morning,

I am sorry that a part was damaged initially but glad we were able to resolve this quickly and that you are pleased with the service received. Thank you for your great review.

Kindest regards,

Kirstie - Waltons Team

Ürün değerlendirmeleri

Waltons

9 years ago

Good morning,

Please accept my apologies for the fact you were not entirely satisfied with the floor. These are as standard and fit for purpose but I am glad you found an option that better suited your needs. Should you have any outstanding queries, please contact us on either 0800 029 1000 or service@waltons.co.uk. thank you again for your feedback.

Kindest regards,

Kirstie - Waltons Team

Alışveriş tarihi: 10/06/2017

0

TC

Trusted Customer

9 years ago

Trusted Customer, Waltons hakkında ne dedi?:

Customer service was finr

Waltons

9 years ago

Good afternoon,
I am pleased that you are happy with the service you have received from Waltons and thank you for providing us with your positive review.
Kindest regards,
Kirstie - Waltons Team

Ürün değerlendirmeleri

Alışveriş tarihi: 15/06/2017

0

Güvenilir Müşteri

9 years ago

Good stuff

Answered all relevant questions and provided updates accordingly

Waltons

9 years ago

Good morning,

It is great to know that you are happy with the standard of service you have received from Waltons and I thank you for taking the time to leave your feedback.

Kindest regards,

Kirstie - Waltons Team

Ürün değerlendirmeleri

Alışveriş tarihi: 12/06/2017

0

Güvenilir Müşteri

9 years ago

5 star products at 2 star prices

The good looking and easy to use website made it super simple for us to find exactly what we were looking for. The one tiny problem was that the bitumen paint was not delivered along with the...

Devamını oku

Waltons

9 years ago

Good morning,

I am so glad you found our website to be easy to use and that you are happy with the standard of service you have received form Waltons. Apologies for the missing bitumen on the initial delivery but glad our team could resolve this for you. Thank you for taking the time to leave your feedback.

Kindest regards,

Kirstie - Waltons Team

Ürün değerlendirmeleri

Alışveriş tarihi: 15/06/2017

0

Güvenilir Müşteri

9 years ago

NO SUMMERHOUSE - PIECE MISSING

A piece of my structure was missing so the men came and could not make it up. They were a day earlier than had been arranged and it was lucky I was in to see them. Regards Lindsay Cummings

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback and please accept my apologies that you were missing a part of your building on delivery. I have tried calling you earlier and left a voice message which I hope you will be able to pick up later. If you are able to contact us on either 0800 029 1000 or service@waltons.co.uk we will be able to resolve the issues for you.
Kindest regards,
Kirstie - Waltons Team

Ürün değerlendirmeleri

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback and please accept my apologies that you were missing a part of your building on delivery. I have tried calling you earlier and left a voice message which I hope you will be able to pick up later. If you are able to contact us on either 0800 029 1000 or service@waltons.co.uk we will be able to resolve the issues for you.
Kindest regards,
Kirstie - Waltons Team

Alışveriş tarihi: 15/06/2017

0

Waltons Değerlendirmeler

7 x 7 Waltons Wooden Corner SummerhouseBu ürün hakkında daha fazla değerlendirmeÜrün Web Sitesini GörüntüleGreat quality and easy to assemble

Waltons 8ft x 8ft Vermont Wooden SummerhouseBu ürün hakkında daha fazla değerlendirmeÜrün Web Sitesini Görüntüledoors did not fit i paid £25 to carpenter to plan and fit

Waltons 6 x 8 Green Skylight Plastic Shed - Free FloorBu ürün hakkında daha fazla değerlendirmeÜrün Web Sitesini GörüntüleApart from the post order communication mainly via email all was excellent

10ft x 10ft Tongue and Groove Cube SummerhouseBu ürün hakkında daha fazla değerlendirmeÜrün Web Sitesini GörüntüleNOT APPLICABLE - Summerhouse is lying in bits on the drive, with the men's muddy footprints on it.

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?