Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

Blacks Değerlendirmesi | Müşteri Hizmetleri https://www.feefo.com/reviews/blacks Değerlendirmesi | Feefo

35,560 değerlendirmenin tümü gösteriliyor

Güvenilir Müşteri

5 years ago

Alışveriş tarihi: 22/04/2020

Never received item. Got lost. Extremely appalling customer service

Respond to emails, actually read the customers complaint. Help customers

Mollie

Blacks

4 years ago

Hello, Thank you for your review. I am sorry to hear that you are unhappy with your recent shopping experience with us! Looking into your account I can see that this has now been resolved for you. Please be assured that we appreciate your feedback regarding this as ultimately it helps us to improve. We really hope this experience has not put you off from shopping with us again in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Güvenilir Müşteri

5 years ago

Alışveriş tarihi: 07/04/2020

Product not arrived. Can't get a response from customer service.

Haven't received product and still waiting for customer service to get back to me. This has been over a month now. Can someone please get in touch!!!

Mollie

Blacks

4 years ago

Hello, Thank you for your review. I am sorry to hear this! Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback as ultimately it helps us to improve. We really hope to see you again soon as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Ürün değerlendirmeleri

Irene Hadley

5 years ago

Alışveriş tarihi: 20/04/2020

Irene Hadley, Blacks hakkında ne dedi?:

Excellent

The service was excellent. Could have been a wee bit quicker but not by much.

Ürün değerlendirmeleri

Andrew Mccaughey

Merseyside

5 years ago

Alışveriş tarihi: 20/04/2020

Andrew Mccaughey, Blacks hakkında ne dedi?:

An easy and efficient system goods arrived in good time

David Proud

5 years ago

Alışveriş tarihi: 22/04/2020

David Proud, Blacks hakkında ne dedi?:

Poor. The produce (euro hike poles) failed on the second walk. The rubber end fell off. Less than a week old

Mollie

Blacks

4 years ago

Hello David, Thank you for your review. I am sorry to hear that you are unhappy with your purchase! I would like to thank you for your feedback as ultimately it helps us to improve. I can see looking into your account that you have been in touch with our customer care team regarding this. We really hope this experience has not put you off from shopping with us in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Ürün değerlendirmeleri

Mohammed Hasan

5 years ago

Alışveriş tarihi: 06/03/2020

Mohammed Hasan, Blacks hakkında ne dedi?:

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Paul Thompson

5 years ago

Alışveriş tarihi: 21/04/2020

Paul Thompson, Blacks hakkında ne dedi?:

Difficult and expensive order and returns process

Found it difficult to order via their website, delivery time wasn’t great and the returns process is poor. This coupled with delivery and returns charges make it expensive if the item ordered isn’t...

Tümünü oku

Mollie

Blacks

4 years ago

Hello Paul, Thank you for your review. I am sorry to hear that you are unhappy with your recent shopping experience with us! I would like to thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now been resolved for you. We really hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Ürün değerlendirmeleri

Güvenilir Müşteri

5 years ago

Alışveriş tarihi: 15/04/2020

Ok but no communication

First order arrived on time and was great. However I have since ordered a bike and it hasnt arrived a planned. Blacks say dispatched however Hermes say not received by blacks. No communication from...

Tümünü oku

Mollie

Blacks

4 years ago

Hello,Thank you for your review.I am sorry to hear this!I would like to thank you for your feedback as ultimately it helps us to improve.Should you require further assistance please do not hesitate to email us on: customercare@blacks.co.ukquoting reference: #11481948 in the subject.Many thanks.Mollie,Blacks Online Review Team

Güvenilir Müşteri

5 years ago

Alışveriş tarihi: 12/04/2020

Order stuck in the system

The product still hasn’t arrived over a week after Blacks said it had been dispatched. I emailed the customer service department on Sunday (now Tuesday) and I still haven’t heard anything

Jack

Blacks

5 years ago

Hello, Thanks for the review. I am sorry to hear about the delay with your order. I can see this has been resolved by our Customer Care team. I have sent you a further email however, please can you take the time to read this. It would be appreciated. Please be assured that your feedback is appreciated though as it ultimately helps us to improve. Kind Regards, Jack, Blacks Online Review Team.

Güvenilir Müşteri

5 years ago

Thank you. It transpired that the courier had lost the order after Blacks had dispatched it but before they (the courier) had put it on the tracking system. Blacks resolved this efficiently, although this was understandably slower due to the COVID situation. Thank you for your help and assistance.

Ürün değerlendirmeleri

Güvenilir Müşteri

5 years ago

Alışveriş tarihi: 14/04/2020

Great shoes at a fair price

My order went through smoothly with delivery within specified time, thank you

Ürün değerlendirmeleri

Değerlendirme daveti almadınız mı?

Blacks hakkında

Shop online with the UK’s leading outdoor retailer. With over 70 stores nationwide, unrivalled expertise and a price match guarantee on everything. Blacks - Outdoor Clothing, Waterproof Jackets, Camping, Tents, Sleeping Bags & Walking Boots | The North Face & Berghaus

Tümünü oku

0844 257 2078

Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR, United Kingdom

Feefo değerlendirmelerine neden güvenmelisiniz?

Feefo hakkında daha fazla bilgi alın

Blacks Değerlendirmeler

Berghaus Brg Arrow 30 BlkBu ürüne ait diğer değerlendirmeler (12)Ürün Web Sitesini GörüntüleNot arrived so I can't review. I am a key worker during these difficult times and I was hoping to use this bag to get to and from work. Disappointed

Peter Storm Ps W Brecon BrnBu ürüne ait diğer değerlendirmeler (39)Ürün Web Sitesini GörüntüleMy walking boots are very comfortable although the sizing is on the small side. However, I sorted that by wearing one pair of socks rather than two.

Eurohike Eh Walking As PoleBu ürüne ait diğer değerlendirmeler (10)Ürün Web Sitesini GörüntüleI have used them twice and the Ferrell has dropped off one of them. I’m not happy

Sealskinz Ss Outdoor Glove BlackBu ürüne ait diğer değerlendirmeler (2)Ürün Web Sitesini GörüntüleI haven’t got particularly big hand but ordered size L and they were way too small.

Berghaus Brg Pwrstrech Gl BlkBu ürüne ait diğer değerlendirmeler (13)Ürün Web Sitesini GörüntüleGreat fit and good quality, wouldn’t hesitate to recommend.

Montane Trailblazer 30Bu ürüne ait diğer değerlendirmeler (1)Ürün Web Sitesini GörüntüleWell made and a great price.

Merrell Mrl M Moab 2 Gtx Olv GumBu ürüne ait diğer değerlendirmeler (8)Ürün Web Sitesini GörüntüleThese are good shoes: Gortex the key to dry feet all year round!

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?