Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

Blacks Değerlendirmesi | Müşteri Hizmetleri https://www.feefo.com/reviews/blacks Değerlendirmesi | Feefo

PD

Pavlo Duma

6 years ago

Pavlo Duma, Blacks hakkında ne dedi?:

Good value but clunky checkout and shipping

Very average. Despatch times slow and communication issues: Emails and voice have been at odds, and orders recorded as despatched one day, but not received by the carrier until 3 days later. ...

Devamını oku

Jack

Blacks

6 years ago

Hello Pavlo,Thank you for your review.I am sorry to hear about the issues at checkout and the delays with the dispatching of your order.At the moment, there are some delays in transit with our orders. In regards to the discounts, please email us at onlinereviews@blacks.co.uk along with this reference number #10012276, full name, order number and billing address.I look forward to your email.Kind Regards,Jack,Blacks Online Review Team.

PD

Pavlo Duma

5 years ago

I responded to Jack with more details, however I received a rather 'corporate' response that did not engage with Blacks Web shop shortcomings I raised. I was not left feeling they would be addressed.

Ürün değerlendirmeleri

Alışveriş tarihi: 22/04/2020

0

WR

Will Reeves

6 years ago

Will Reeves, Blacks hakkında ne dedi?:

Terrible customer service and returns - they will steal your money.

Simply terrible. I was sent a defective item (the light didn’t charge properly). I liked the lamp so asked for a replacement. I was asked to pay the return postage - I looked up the distance...

Devamını oku

Mollie

Blacks

5 years ago

Hello Will, Thank you for your review. I am sorry to hear that you are unhappy with your purchase! I would like to thank you for your feedback regarding this as ultimately it helps us to improve. Looking into your account I can see that this has now been resolved for you. Please be assured that nothing pleases us more than when our customers are happy and we hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Ürün değerlendirmeleri

Alışveriş tarihi: 06/04/2020

2

Güvenilir Müşteri

6 years ago

Order arrived promptly and when I returned the trousers that did not fit the return via InPost was convenient and the refund was processed quickly.

Ürün değerlendirmeleri

Alışveriş tarihi: 22/04/2020

0

SB

Szabó Erzsébet

Miskolc, Hungary

6 years ago

Szabó Erzsébet, Blacks hakkında ne dedi?:

Perfect.

Fast delivery.

Ürün değerlendirmeleri

Alışveriş tarihi: 21/02/2020

0

Güvenilir Müşteri

6 years ago

Just to long

Very long and bad. Cancelled order before dispatch. They sent it anyway. Took money before dispatch. Whole process took four weeks. Won't use again.

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I am sorry to hear that you are unhappy with your shopping experience with us! Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback and assure you that we value your custom highly and would love to see you return. We really hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Alışveriş tarihi: 22/04/2020

3

CJ

Charles Johns

6 years ago

Charles Johns, Blacks hakkında ne dedi?:

Merrell Ontario 85 Midboot

The order was delivered promptly and the boots fit perfectly.

Ürün değerlendirmeleri

Alışveriş tarihi: 06/04/2020

0

JF

Jamie Fixter

6 years ago

Jamie Fixter, Blacks hakkında ne dedi?:

Good service.

All arrived as promised in spite of lockdown and social distancing changes.. pricing seemed to fluctuate almost daily which wasn't particularly reassuring.

Mollie

Blacks

5 years ago

Hello Jamie, Thank you for your review. I am sorry to hear this! I would like to thank you for your feedback as ultimately it helps us to improve. Please be assured that nothing pleases us more than when our customers are happy and we wold love to see you return. We hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Ürün değerlendirmeleri

Alışveriş tarihi: 09/04/2020

0

Güvenilir Müşteri

6 years ago

Nearly 3 weeks after ordering I’m still waiting for part of my order to arrive.

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I would like to apologise and thank you for your feedback as ultimately it helps us to improve. Please be assured that we value your custom highly and would love to see you return. Looking into your account I can see that this has now been resolved for you. We really hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Alışveriş tarihi: 23/04/2020

3

GM

Gillian Mason

Greenford

6 years ago

Gillian Mason, Blacks hakkında ne dedi?:

Expensive mistake!

Item returned as I had no way of inflating them as I was not advised that a pump was not included & my bike pumps would not work as there was no valve on item? There was no returns label in package!...

Devamını oku

Jack

Blacks

6 years ago

Hello Gillian,Thank you for the review.I am sorry to hear about the issues with your return.Please be assured that your feedback is appreciated as it ultimately helps us to improve our service.We would love to see you as a returning customer and hope that you do shop with us again in the future.Kind Regards,Jack,Blacks Online Review Team.

GM

Gillian Mason

6 years ago

I am still out of pocket by £13 as I pointed out there was no returns label no courier named as a way of return & as I couldnt speak to anyone I was obliged to send return by post if I had been informed how much it would cost I would have been better off throwing the item in the bin!!!

Alışveriş tarihi: 12/04/2020

0

Güvenilir Müşteri

6 years ago

Slow service

There seems to be an absence of customer service. There is a bot with set questions and answers. This does not help at all. I would like to know where my order is and why it’s taking so long. I also...

Devamını oku

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I am sorry to hear that you are unhappy with your shopping experience with us and the service you received. I would like to thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now been resolved for you. We really hope this experience has not put you off from shopping with us again in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Ürün değerlendirmeleri

Alışveriş tarihi: 22/04/2020

2

Blacks Değerlendirmeler

Salomon Socks Sal M 2pk Merino MgyBu ürüne ait diğer değerlendirmeler (17)Ürün Web Sitesini GörüntüleGood value, good fit, comfortable - worn twice.

Hi-Gear Single Folding CampbedBu ürüne ait diğer değerlendirmeler (1)Ürün Web Sitesini GörüntüleBuilt well but Really uncomfortable.

Handy Heroes Hh Orb 1w Bulb Light RedBu ürüne ait diğer değerlendirmeler (1)Ürün Web Sitesini GörüntüleKids love it, would have preferred a warm led colour though.

Eurohike Eh 3 Led Hang Light GrnBu ürüne ait diğer değerlendirmeler (3)Ürün Web Sitesini GörüntüleIt’s ok, good brightness, but I’d have preferred a warm led rather than a cold coloured one.

Berghaus Bgh Air 6 Ftprint BlkBu ürüne ait diğer değerlendirmeler (16)Ürün Web Sitesini GörüntüleLove this tent. Only improvement would be including “black out” internal “pods”.

Brasher Brs W Grisedale Lnd GryBu ürüne ait diğer değerlendirmeler (12)Ürün Web Sitesini Görüntüle

Brasher Brs W Strch Tr KhkBu ürüne ait diğer değerlendirmeler (8)Ürün Web Sitesini Görüntüle

The North Face Tnf W Lwave Fp Gtx S NvyBu ürüne ait diğer değerlendirmeler (11)Ürün Web Sitesini GörüntülePerfect. Highly recommend.

Merrell Mrl M Ontario 85 Mid BrnBu ürüne ait diğer değerlendirmeler (4)Ürün Web Sitesini Görüntüle

The North Face Tnf M Easy Tee YelBu ürüne ait diğer değerlendirmeler (2)Ürün Web Sitesini GörüntüleNothing special despite the brand and price.

Montane Montane Logo T DblBu ürüne ait diğer değerlendirmeler (3)Ürün Web Sitesini GörüntüleNice dense feel to the cotton, making it feel comfortable and durable.

Salomon Socks Sal M 2pk Merino MgyBu ürüne ait diğer değerlendirmeler (17)Ürün Web Sitesini GörüntüleComfortable - slightly on the small size (shoe size 45)

Brasher Brs M Belt DgyBu ürüne ait diğer değerlendirmeler (2)Ürün Web Sitesini GörüntüleBroke on second use, buckle very loosely stitched in place - if I'd have been on a long walk I'd feel pretty let down by this "outdoor" gear and Blacks for selling tat!!

Regatta Reg W Maelie Shirt LgyBu ürüne ait diğer değerlendirmeler (1)Ürün Web Sitesini GörüntüleLovely light summer shirt. Perfect for summer weather.

Regatta Reg W Hypdimnsion Tee BlkBu ürüne ait diğer değerlendirmeler (2)Ürün Web Sitesini GörüntüleDidn’t like this too. Colour wasn’t great. Fit was good. Returned.

Berghaus Brg W Voyager Ss Crew DgyBu ürüne ait diğer değerlendirmeler (1)Ürün Web Sitesini GörüntüleLove this tee. Light breathable and great design.

Odlo Od W Active F-Dry Ss NvyBu ürüne ait diğer değerlendirmeler (1)Ürün Web Sitesini GörüntüleGreat technical top for hiking.

Under Armour Ua W Armour Tnk BlkBu ürüne ait diğer değerlendirmeler (2)Ürün Web Sitesini GörüntüleToo big. Returned as a result.

Peter Storm Ps Nyl Webb Belt BlkBu ürüne ait diğer değerlendirmeler (5)Ürün Web Sitesini GörüntüleNot great quality and didn’t seem to stay tight when tried on. Returned.

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?