Feefo değerlendirmeleri nasıl toplanıyor?

Bizimle çalışan işletmeler adına bağımsız olarak geri bildirim topluyoruz. Platformumuz yalnızca doğrulanmış alıcılara ulaşır. Böylece gerçek müşterilere ait değerlendirmeler okuduğunuzdan emin olabilirsiniz.

Kimler Feefo değerlendirmesi yapabilir?

Yalnızca satın alma kanıtı olan müşteriler Feefo değerlendirmesi yapabilir. Bunu, işlemlerinden hemen sonra alıcılara ulaşarak sağlıyoruz.

Değerlendirmeleri nasıl doğruluyoruz?

Değerlendirmelerin gerçek müşterilerden geldiğini, bunları bir satış veya işlemle eşleştirerek doğrularız. İnsanlar yalnızca işletmeden satın aldıktan sonra değerlendirme yapmaya davet edilir.

Sahte değerlendirmelerle nasıl başa çıkıyoruz?

Feefo, yalnızca doğrulanmış alıcıları geri bildirim sağlamaya davet ettiğimiz için, insanların sahte değerlendirmeler yapmasını önler.

Aviva Ireland Değerlendirmesi | Müşteri Hizmetleri {{merchantUrl}} Değerlendirmesi | Feefo

21,953 değerlendirmenin tümü gösteriliyor

Güvenilir Müşteri

9 years ago

So easy

So easy only took a few minutes

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your 5 star review for Aviva Home Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such great feedback. We’re glad that your experience purchasing a policy with us was so easy!

All the best – Amy

Trusted Customer

Tuam

9 years ago

Trusted Customer, Aviva Ireland hakkında ne dedi?:

Sick of price hikes when I never have any claims!!!

Every year, my insurance goes up, I'm a safe driver, I have never had an accident or received penalty points, my car is 2 years old and I always have to shop around each year to see if I can get my...

Devamını oku

Amy

Aviva Ireland

9 years ago

Hi Lisa,

We are sorry to hear about your experience. I know one of our agents have been in contact to discuss, but if you need to speak to us again please send us an email to direct@aviva.ie.

Thanks for taking the time to review; it’s great to get constructive feedback.

Kind Regards – Amy

Trusted Customer

The Ballagh

9 years ago

Trusted Customer, Aviva Ireland hakkında ne dedi?:

Grateful

Very helpful,answers your questions

Amy

Aviva Ireland

9 years ago

Hi Sharon,

Thank you for your 5 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad to hear that we could help you and answer all your questions!

All the best – Amy

Trusted Customer

9 years ago

They look after you

Güvenilir Müşteri

9 years ago

Frustrating

I have found dealing with Aviva frustrating. As requested I provided proof on NCD from my previous insurance and over 5 weeks later I'm still been asked to produce proof of NCD from 2016 and 2015....

Devamını oku

Amy

Aviva Ireland

9 years ago

Hi there,

We are sorry to hear about your negative experience. We have tried to make contact with you so that we can investigate this further.

Kind Regards - Amy

Trusted Customer

9 years ago

Trusted Customer, Aviva Ireland hakkında ne dedi?:

Excellent value, fast and efficient set up of policy.

Amy

Aviva Ireland

9 years ago

Hi Alan,

Thank you for your 5 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that your experience setting up a policy with us was quick and easy!

All the best – Amy

Güvenilir Müşteri

9 years ago

Excellent

It just was so easy to do on line

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your 5 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback. We’re glad that you were happy with our website and had a great online experience.

All the best – Amy

Trusted Customer

9 years ago

Trusted Customer, Aviva Ireland hakkında ne dedi?:

Hard to do business with! Get more staff

Terrible customer experience - all sorted now thankfully

Amy

Aviva Ireland

9 years ago

Hi Angela,

We appreciate your feedback and we are sorry you had a terrible customer experience. We will be in contact with you to discuss further.

Kind Regards - Amy

Güvenilir Müşteri

9 years ago

Good price and policy.

The girl on the phone wasn't very good. I feel she needs more training.

Amy

Aviva Ireland

9 years ago

Hi there,

Thank you for your feedback, we are delighted to have you on board as a customer. We are sorry that you are unhappy with the agent that dealt with you. We will contact you directly to see what aspects of training could be improved upon.

Kind Regards - Amy

Trusted Customer

9 years ago

Trusted Customer, Aviva Ireland hakkında ne dedi?:

Found paul fitzgerald excellent to deal with. Explained everything cery well to me.

Amy

Aviva Ireland

9 years ago

Hi Elaine,

Thank you for your 5 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re happy to hear that you had a positive experience.

I will make sure to share your feedback with Paul!

All the best – Amy

Güvenilir Müşteri

9 years ago

Good deal but admin inefficiencies

Had a good experience purchasing insurance but follow up paperwork was very unsatisfactory as in being asked for documents already provided and being kept for 40 minutes on phone trying to prove...

Devamını oku

Amy

Aviva Ireland

9 years ago

Hi there,

Thanks for your feedback. We are sorry for your negative experience post purchase. We will be getting in touch with you directly to see if that matter has been resolved.

Kind Regards - Amy

Değerlendirme daveti almadınız mı?

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Bağımsız ödüllerimiz, müşteri hizmetleri alanında en iyi markaları ödüllendirmektedir. Kazananlar, müşterilerinden aldıkları puanlara göre belirlenir.

Trusted Service Awards nedir?

Feefo değerlendirmelerine neden güvenmelisiniz?

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Aviva Ireland Değerlendirmeler

Feefo değerlendirmeleri nasıl toplanıyor?

Kimler Feefo değerlendirmesi yapabilir?

Değerlendirmeleri nasıl doğruluyoruz?

Sahte değerlendirmelerle nasıl başa çıkıyoruz?