The Worm that Turned (worm.co.uk) คำวิจารณ์

Many thanks for the feedback about your delivery experience. I'm sorry that our delivery didn't quite work out as planned, but you might like to know for future reference, that if you put a note on the order 'if out please leave in *** safe place' then our couriers will be able to leave your parcel without a signature. The section to do that is on our 'delivery details page'. Also you can use this section to specify a delivery day and we'll do our level best to organise that for you although cannot promise. We do offer premium delivery services and are looking to add more although naturally these do cost more, so if you have a safe place like a porch or shed the note option is best. I'm sorry you were not able to arrange delivery online - the two cards left by our courier on successive days should have had the correct details on them. Please accept our apologies if this was not the case. I will check to see if we are in any way at fault here. Thank you again for giving us the opportunity to comment Stuart

Many thanks for the feedback on the P&P charge. This is always a difficult but important one for us to balance as couriers charge on size as well as weight these days, and we have do have some large, but light items in our range and thus offering a lightweight based delivery charge is difficult and thus we have to make a charge that covers the majority of order scenarios. We over a flat rate across the UK for standard delivery that is for unlimited no.s of items. Therefore we do suggest to customers, who feel our charge is excessive, that they consider adding to the order perhaps for a future present requirement or combining it with a friend's order. We also offer a free gift card worth £1.95 with every order and are happy to leave this blank if you don't want it for this gift. Overall we make a slight loss on our delivery charges and we know that some companies build it in to their retail pricing to offer 'free' delivery which we prefer not to do. We are always reviewing our P&P options which have remained the same now for nearly 3 years despite rises in fuel and therefore carrier charges over that time. Many thanks again for your feedback and the opportunity to comment which is valued. Stuart