The Worm that Turned (worm.co.uk) คำวิจารณ์

We're really sorry to hear about this. Thank you for your comment, although the first we heard of this damage was this morning when you sent an email to customer service and kindly attached a photo. Naturally when an item is being sent from the UK to Australia we take extra packaging precautions, so that it is distressing when an item arrives damaged. It appears here that the clock hands have vibrated loose during shipment, which is obviously difficult to mitigate against. Naturally we'll be sending out a replacement part for your clock and will also be making direct contact. I will look into the shipment time however it left us on 9th September, the same day as your order and assuming this arrived yesterday is within the 7/10 days we quote, especially as it's travelled halfway round the world. Stuart

Many thanks for taking the time to give us your feedback and are glad that you like your kneeler. Our post and packing charges reflect the wide range of products we sell and (for UK delivery at least) are fixed, irrespective of the number or weight of items purchased. Some of our products are small but heavy and others large but light (and hence are difficult to post by RM) so we have to charge an overall price which covers our costs. Some retailers hide these costs within their retail price, which we have opted not to do. Last year we made a small loss on our deliveries overall. We are always reviewing our delivery charges and please be assured that will always be striving to keep them as low as possible. This will be the third year they have remained at this level, despite annual rises from our suppliers. Thank you again for the opportunity to comment. Stuart

I'm really sorry to hear about your experience with the delivery aspect our our service caused by the mis-routing of your order by our courier. I fully understand how frustrating this is, particularly as you had stayed in for the delivery. This is a very rare occurrence which was exacerbated by the bank holiday on the next working day. Your order was placed on the Wednesday pm and left us on the Thursday although we should have offered you our next day delivery service if we were aware of your party requirement and I have reminded our team of this aspect. As you know, as soon as we where aware of the mis-routing issue, we tried our hardest to get a delivery to you on the Saturday, but in the end this was not possible because of the bank holiday. You are right that as soon as the courier had realised the error contact should have been made by the courier and I will investigate why this was not the case. We subsequently arranged for the delivery to be made on the Tuesday morning, which it was, but I'm sorry for any confusion about this and the lack of communication. We used our tracking service to ensure the delivery had been made, but the point you make about us making contact is understood. Under the circumstances I have refunded the standard delivery charge on your order. Thank you for taking the time to allow us the opportunity to comment. I'm pleased to hear that you are delighted with your furniture. Stuart