Service from Sara was exceptional,
Cruise had to be cancelled which was a little trying but to date I have not received my refund.
It seems like we live in a tech world where my funds can leave my...
อ่านเพิ่มเติม
Karen King
Cruise Megastore /Travel Megastore
7 years ago
We appreciate your feedback and would like to learn more about your experience. We will touch base with your shortly and look forward to speaking with you soon.
couldn't ask for better service Sharon the lovely young lady that I am dealing with has been awesome and will be booking another cruise in the near future thank you so very much
Karen King
Cruise Megastore /Travel Megastore
7 years ago
Thank you so much for your feedback. Our company values put member satisfaction as top priority. Its members like you that make our job wonderful. We look forward to serving you again.
Got names all incorrect emailed and had to phone to get sorted.
Took a different amount off my card than told me
Karen King
Cruise Megastore /Travel Megastore
7 years ago
I’m sorry to hear about your experience we’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We will contact you shortly to discuss this further.
I am extremely disappointed. I was given a "special" via sms. I had 2 hours to decide. I asked to send details via email and was sent a P&O cruise. I phoned and said I was happy with this but asked...
อ่านเพิ่มเติม
Karen King
Cruise Megastore /Travel Megastore
7 years ago
We’re truly sorry for your experience, its never our intention to leave our members feeling like they’ve had poor customer service. We are always looking at how we can better assist our members, so we thank you for your feedback and will contact you shortly to see how we can earn back your business.
First email sent without the quoted attachments. Rang spoke to another call handler, who promised to send them, he sent an email again without the attachments. Called again and third call handler...
อ่านเพิ่มเติม
Karen King
Cruise Megastore /Travel Megastore
7 years ago
I’m sorry to hear about your experience we’re normally known for our exceptional attention to detail. We will pass this feedback onto the relevant teams for further training. We hope you enjoyed your trip!