Inspiring and empowering customers to read, learn, create and play
บริการ
3.2
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เรตติ้งในปีที่ผ่านมา
แสดงคำวิจารณ์ทั้งหมด 269,282 คำวิจารณ์
TJ
Tamaryn Jacobs
ตรวจสอบ#โดย #Feefo #แล้ว
GBR
9 months ago
Tamaryn Jacobs พูดเกี่ยวกับ The Works ว่าอย่างไร:
Not happy with online order
They canceled half of my order after 7 days then I waited a further 9-10 days then I opted to cancel the rest of my order as they still had not shipped my order. Not happy at all with the service I...
อ่านเพิ่มเติม
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. Unfortunately dur to the warehouse relocating we were unable to resend.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
แบ่งปัน
AE
Andy Evans
ตรวจสอบ#โดย #Feefo #แล้ว
9 months ago
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
9 months ago
Great service!
Fast collection date after ordering. Everything I needed was in stock. Smooth collection process. Items well packaged - all in excellent condition. Friendly staff in the shop.
0
แบ่งปัน
DH
D Hagerty
ตรวจสอบ#โดย #Feefo #แล้ว
GBR
9 months ago
D Hagerty พูดเกี่ยวกับ The Works ว่าอย่างไร:
Not so good this time
Not very successful order - 2 items advised as not available in post-order confirmation, then when order arrived a random unwanted item had been sent in place of a third item. Emailed Customer...
อ่านเพิ่มเติม
0
แบ่งปัน
KB
Kathleen Beck
ตรวจสอบ#โดย #Feefo #แล้ว
9 months ago
Kathleen Beck พูดเกี่ยวกับ The Works ว่าอย่างไร:
a nice place to shop
on line delivery very quick always find what we want
0
แบ่งปัน
DN
David Alan Nuckley
ตรวจสอบ#โดย #Feefo #แล้ว
UKR
9 months ago
David Alan Nuckley พูดเกี่ยวกับ The Works ว่าอย่างไร:
Angry man
Did not receive all my order missing a book.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with an item missing.
Please contact a customer service adviser on 0121 313 6050 to advise which book was missing from your order.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
9 months ago
My item was part of a bundle, i received 2 of the items and was told the rest is out of stock, which makes no sense. I would've appreciated it if I was just refunded all of the money.
Not only this...
อ่านเพิ่มเติม
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order took longer to arrive with items missing.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
แบ่งปัน
LL
Lorna Leadbeater
ตรวจสอบ#โดย #Feefo #แล้ว
GBR
9 months ago
Lorna Leadbeater พูดเกี่ยวกับ The Works ว่าอย่างไร:
Don’t bother if you actually want your items
After a month I still didn’t receive my order and absolutely no communication whatsoever. I had to call the customer service and ask for a refund. I will not be buying anything from the works again...
อ่านเพิ่มเติม
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Due the warehouse relocating this created issues with our deliveries. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
9 months ago
Good service, good price and delivered on time.
Good service, good price and delivered on time.
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
9 months ago
Order
I placed an order ,then some items were unavailable,but the remaining items left on my order took so long I cancelled my order .this is the first time I have had a problem with orders.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.