Only issue with the company - pity the original date was brought forward a week having been told it was due to low take-up. Hard to believe a week earlier made a difference. The weather was less...
A well organised, stimulating holiday with very knowledgeable and experienced local tour guides. All staff were extremely responsive to any needs we had. all the places we visited were interesting,...
Good and bad. Well thought through. Let down by a guide who could not guide us and a four star hotel which did not deserve it's rating.
รีวิวสินค้า
Nicole Parkes - Customer Service Advisor
Riviera Travel
9 years ago
I am sorry to learn of your disappointment that the hotel did not have air-conditioning or spa facilities. Unfortunately, we do not advertise that the hotel offers these and I can therefore only offer my sincere apologies that we failed to meet your expectations in this respect. In regard to your comments concerning your Tour Manager, Italian law requires all Tour Guides to have a licence. Therefore, we use knowledgeable local guides to show our clients around the different destinations on the tour and I apologise that you felt this was bizarre.
On this occasion - disappointing. Would have preferred not to answer 'Would you book again' question. Would study detail very carefully before deciding.
