Inadequate notice of baggage limits or "ultra basic" ticket status
The agents made a good effort but the difficulty was no clear warning on baggage policy. Two "all inclusive" reservations were made but there was no notice given that this option was based on 'no...
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Customer Service
Redtag.ca
9 months ago
Thank you for taking the time to provide a review as all feedback from our customers is invaluable. Baggage fees, if any, are imposed by the airlines and can change at any time. As the baggage fee is not a mandatory cost included in the reservation it is not incorporated in the pricing of the flight. We advise in the Terms & Conditions, which you must agree to prior to confirming the reservation to check the airlines website for up-to-date information on checked baggage, excess baggage, and baggage restrictions. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-573-3824