ProDog Raw คำวิจารณ์

Thank you for your wonderful feedback. We're so pleased to hear that you've had a positive experience with our team. We always aim to provide the best solutions for both our customers and their pets, so your kind words mean a lot. We're glad our response times have met your expectations too. Thanks for being a valued customer. Best Wishes Team ProDog

Thank you so much for your kind words. We're thrilled to hear you found the website easy to navigate and informative. It’s great to know the fast delivery and secure, clean packaging made your raw feeding experience hassle-free. We really appreciate your support. Best wishes Team ProDog

Thank you so much for your super review. We’re really sorry to hear there was an issue with the courier, but we’re so pleased our customer support team could step in and make things right for you. It's great to know you felt informed and supported throughout, that level of communication and care is exactly what we aim to deliver. We're glad your replacement order arrived swiftly, and we truly appreciate your patience and understanding. Thanks again for your kind words and continued support, it means a lot to all of us at ProDog Best wishes Team ProDog

We’ve Listened – and We’ve Acted Your feedback means everything to us, and we want to thank everyone who shared their thoughts around recent delivery experiences. We understand how important it is for your dog's food to arrive safely and on time, every single time. That’s why we’ve now made the switch to DHL as our courier, ensuring a more reliable and secure delivery service you can trust. If you’ve experienced issues in the past or decided to step away because of courier problems, we’d love the chance to welcome you back. And if you have any questions or concerns, please don’t hesitate to contact us, we’re always here to help. Thank you for being part of the ProDog in the present, past and hopefully the future. Kind regards ProDog Team

Thank you so much for your lovely review. We're delighted to hear that your pups are enjoying the Puppy Bundle and that you’ve found the meals easy to store and serve — exactly what we aim for. 😊 We really appreciate your feedback about the delivery experience, too. We're sorry to hear the box was left outside the gate, there is an option when you get notification from the courier to ask it to be left in your safe place if you are not at home. Any concerns then do let us know. Thanks again for your support, and we hope your pups continue to love every bite Best wishes Team ProDog

Hello Dorothy, Thank you so much for your kind words. We're really glad to hear that your bundle change was handled efficiently and that your orders are arriving on time — reliability is something we take seriously. It's fantastic to know your working cocker is thriving on our food! Active dogs like yours need the right nutrition to keep them going, and it's great to hear we're helping him stay happy and healthy. We truly appreciate your support and look forward to continuing to fuel his adventures. Best wishes Team ProDog

Hi Kerry thank you so much for your high star feedback on our customer support and mixed raw food bundle. We really appreciate your support. Best wishes Team ProDog

Hello Susan, Thank you so much for your wonderful review and recommendation. We're thrilled to hear that you’re happy with our range of products and that you find us competitive, we work hard to offer both quality and value. It’s great to know your deliveries have been arriving on time and well packaged. We really appreciate your support and look forward to continuing to provide the best for your dog. Best wishes Team ProDog

Hello Aurora, Thank you so much for your lovely feedback. We're so pleased to hear that your fussy pup is loving the food — that’s a win in our book. It’s great to know that the nominated delivery day option is working well for you, and that the food is arriving frozen and clearly labeled as it should. We know how important convenience and quality are, so it’s fantastic to hear we're delivering on both. Thanks again for your support,we’re so glad to be part of your pup’s journey. Best wishes Team ProDog

Hello Graham, Thank you for your honest feedback, we really appreciate you taking the time to share your experience. We're sorry to hear that this delivery didn’t meet your expectations and arrived partially defrosted, particularly as you’ve had more positive experiences with us in the past. From your conversations with our customer support team, we understand the food was cold to the touch but had begun to soften. As outlined in our guidelines, if the food is still cold, especially when tested with the back of your hand — it’s safe to refreeze and use as normal. If there’s anything more we can do to support you, please don’t hesitate to contact us. We completely understand you may be exploring other options, but we’d truly value the opportunity to restore your confidence in us. Thanks again, your feedback helps us continue improving the service we offer to all of our customers. Best wishes Team ProDog