Prompt response when I asked to speak to someone, answered all questions.
ProDog
ProDog Raw
1 year ago
Thank you for your lovely review. We're so glad your dog loved the food and that our team was able to help promptly and answer all your questions. We're always here to support you on your raw feeding journey, don’t hesitate to contact us anytime.
Best wishes
Team ProDog
รีวิวสินค้า
ProDog
ProDog Raw
1 year ago
Thank you for your feedback. We're so pleased to hear your dog loved the food and that you enjoyed the selection and prompt delivery. We're sorry to hear about the courier not leaving your order in the requested safe place, we understand how important that is. While this is outside our direct control, we’ll certainly pass your concerns on to the courier service to help improve their delivery process. Thanks again for your support.
Best wishes
Team ProDog
วันที่ซื้อ: 03/06/2025
0
แบ่งปัน
PP
Patrycja Podsiadlo
ตรวจสอบ#โดย #Feefo #แล้ว
London
1 year ago
ProDog
ProDog Raw
1 year ago
Hi Patrycja,
Thank you so much for leave five star rating on our customer services. We really appreciate your support.
Best wishes
Team proDog
Straightforward ordering service, package received frozen. Couple of the yellow plastic tubs had taken a bashing in transit. Dog loves it, is thriving. Will order again.
ProDog
ProDog Raw
1 year ago
Thank you for your lovely review. We're so glad to hear your pup is loving the food and doing well on it, that’s what it’s all about. Apologies that a couple of tubs took a knock in transit; we’ll keep working on making our packaging even more secure. We really appreciate your support and look forward to your next order.
Best wishes
Team ProDog
รีวิวสินค้า
ProDog
ProDog Raw
1 year ago
Thank you so much for your feedback. We’re thrilled to hear your dog is loving the pork and duck, and all our ProDog meals. Nothing makes us happier than happy, healthy dogs. We look forward to seeing you again soon.
Any questions or if you need support, please do contact us, we're always ready to help.
Best wishes
Team ProDog
Excellent service delivered on said date and even gives a time scale. Items delivered well packaged so transferred straight to freezer as still frozen.
ProDog
ProDog Raw
1 year ago
Thank you so much for your kind words. We’re delighted to hear that your delivery arrived on time, well-packaged, and perfectly frozen, just how it should be. We really appreciate your support and look forward to serving you again soon.
Best wishes
Team ProDog
รีวิวสินค้า
สื่อที่อัปโหลด
ดูสื่อทั้งหมด (7)
ProDog
ProDog Raw
1 year ago
Thank you for the fantastic feedback. .We're so pleased to hear that you've made the switch and are already seeing the difference in quality and convenience. It's great to know the packaging and reliable delivery are making things easier for you too. We’re delighted to have you with us and look forward to continuing to impress.
If you have any questions or need support, please do contact us direct.
Best wishes
Team ProDog
วันที่ซื้อ: 31/05/2025
0
แบ่งปัน
VH
Vanessa Hole
ตรวจสอบ#โดย #Feefo #แล้ว
1 year ago
Vanessa Hole พูดเกี่ยวกับ ProDog Raw ว่าอย่างไร:
A rare, so friendly and caring company, may it long continue.
ProDog
ProDog Raw
1 year ago
Thank you so much for your wonderful feedback. We truly appreciate your kind words and are so glad to hear you’ve had a positive experience with our team. It means a lot to us, we will keep providing friendly and caring service.
Thanks again for your support
Best wishes
Team ProDog
The service from Prodog was excellent but delivery was appalling.
I would give 10 out of 10 for the product but would not recommend Yodel at all.
ProDog
ProDog Raw
1 year ago
Thank you for your kind words about our product and service,we really appreciate your support.
We’re sorry to hear about your experience with the delivery service. We understand how frustrating that can be, and we’re always looking to improve our shipping partners and processes. Your feedback is very helpful, and we’ll be sure to pass it on to ensure better experiences in the future. Please do get in touch with our customer services as it would be helpful to understand your experience more and to be able to pass on your comments to the delivery company.
If there’s anything we can do to help or if you have any concerns, please don’t hesitate to get in touch.
Thankyou again for choosing ProDog
รีวิวสินค้า
ProDog
ProDog Raw
1 year ago
Thank you so much for your kind words about our food, we’re delighted your dogs love it,
We’re really sorry to hear about the delivery issues with Yodel and completely understand how frustrating that must have been, especially having to track down your order and carry those heavy boxes yourself. Your experience is important to us, and we’re sorry for the inconvenience caused.
We’re continually reviewing our delivery partners and will certainly take your feedback on board and pass it onto the delivery company
Thanks again for your patience and for choosing ProDog. We hope your next delivery goes smoothly
Best wishes
Team ProDog
Easy to order ,quick preparation
However they have changed couriers DPD, we're better, and kept me informed with 1 hour delivery time
New couriers it's a 2 hour slot, and arrives later in the day
ProDog
ProDog Raw
1 year ago
Thank you so much for your review, we’re really glad to hear you're happy with the quality of the food and ordering process and that it arrived on the day expected.
That said, we do want to apologise for the later delivery time than expected. While we aim for all deliveries to arrive within standard hours, this is something we’ll be following up on with the courier to ensure it doesn’t happen again. Please would you let us know by getting in touch with our customer services what time your delivery arrived.
We really appreciate you bringing it to our attention and thank you again for choosing ProDog!
Warm regards,
The ProDog Raw Team
รีวิวสินค้า
ProDog
ProDog Raw
1 year ago
Thank you so much for sharing your experience!.We're thrilled to hear your dog is loving the food and finishing every meal, that's always a great sign. It's also super to know that it's made such a positive difference in her digestion. Firmer stools and better mealtime enthusiasm are exactly what we aim for. Thanks again for the feedback, we really appreciate your comments and support.
Best wishes
Team ProDog Raw
วันที่ซื้อ: 31/05/2025
0
แบ่งปัน
NL
Nicola Lancaster
ตรวจสอบ#โดย #Feefo #แล้ว
Clevedon
1 year ago
Nicola Lancaster พูดเกี่ยวกับ ProDog Raw ว่าอย่างไร:
Delivery driver carried the box in for me he was really helpful.
Arrived on time as per the text I received
ProDog
ProDog Raw
1 year ago
Hi Nicola,
Thank you for your lovely feedback! We're so pleased to hear that your delivery arrived on time and that the driver was helpful and kind. We’ll be sure to pass along your comments. It’s great to know the service made things easier for you.
Warm Regards
Team ProDog
รีวิวสินค้า
ProDog
ProDog Raw
1 year ago
Hi Nicola,
Thank you for the positive review. We're so glad to hear your dogs are loving their meals, clean bowls and happy pups are exactly what we love to hear. Thanks for choosing us.
Best wishes
Team ProDog
Having had to contact customer service in the past, they've always been super quick to respond and helpful.
ProDog
ProDog Raw
1 year ago
Hi Suzannah,
Thank you so much for your kind words! We're delighted to hear you're happy with the food and our service. It's always our goal to respond quickly and be as helpful as possible, so it's great to know we've made a positive impression. We truly appreciate your support.
Warm wishes
Team ProDog
รีวิวสินค้า
ProDog
ProDog Raw
1 year ago
Hi Suzannah,
Thank you for sharing your experience. We're so glad to hear that Boost has made a positive difference for your dog’s sensitive stomach. A happy gut makes for a happy pup, and it’s wonderful to know he’s feeling better. We really appreciate your feedback.
Best wishes
Team ProDog
ProDog
ProDog Raw
1 year ago
Hi Suzannah,
Thank you so much for your continued support and loyalty. It means the world to us that you and your dog keep coming back to ProDog. We're thrilled to hear he’s loving his meals and that our complete range works so well for you both. It's also great to know you are happy with our the packaging, we work hard to get every detail right. Thanks again for the super feedback, very much appreciated.
Best wishes
Team ProDog
Was a next day delivery as suggested but was quite late being after 9pm
ProDog
ProDog Raw
1 year ago
Thank you so much for your review, we’re really glad to hear you're happy with the quality of the food and that it arrived the next day as expected.
That said, we do want to apologise for the late delivery time. While we aim for all deliveries to arrive within standard hours, we don’t authorise our delivery partners to deliver past 9PM, so this is something we’ll be following up on with the courier to ensure it doesn’t happen again.
We really appreciate you bringing it to our attention and thank you again for choosing ProDog.
Warm regards,
The ProDog Raw Team
ProDog Raw is an innovation when it comes to feeding a BARF raw dog food diet and delivering cutting edge canine nutrition. All of our recipes have been expertly formulated and are proven by results. There are so many working dogs that are already benefiting from our ProDog Raw expertise, discover the difference for yourself…starting today!
ProDog Raw is an innovation when it comes to feeding a BARF raw dog food diet and delivering cutting edge canine nutrition. All of our recipes have been expertly formulated and are proven by results. There are so many working dogs that are already benefiting from our ProDog Raw expertise, discover the difference for yourself…starting today!