ProDog Raw คำวิจารณ์

Hi Alison, Thank you so much for your kind words and the super picture of your beautiful dog, always a delight to see photos of the mouths we help to feed. Thank you for your support Best wishes Team ProDog

Thank you so much for your review. Great to read, that in ProDog you've found the perfect food for your Rottweilers. Here to help if you need support. Best wishes Team ProDog

Thank you for sharing your lovely experience. We’re so pleased to hear that the transition to raw feeding has been smooth for your dog and that our sample box and adjustments worked well. Clean bowls, happy tummies (and bums!) are exactly what we aim for. We’re glad the guidance and support have been helpful, and it’s wonderful to know your gorgeous Cocker Spaniel is enjoying every meal. Thank you so much for sending in a photo of your four legged friend, it's always a delight to see the faces of those we help to nourish. Waggy tails are the best reward. We look forward to preparing your next order. And in the meantime, if you have any questions, simply contact us as always happy to help. Best wishes Team ProDog

Thank you for your honest feedback. We’re delighted your dog loves the food, but we’re sorry to hear about the starting of defrosting issue. Trust the below allay some fears you may have on food safety. However, if you have any more questions, please do contact us. Our raw materials are delivered directly from the supplier in a frozen state, and our manufacturing process uses special equipment to allow us to mince and blend the meals fully frozen, ensuring that the product never reaches 0 degrees. The food is stored in a blast freezer before transit to our distribution centre in freezer lorries and in freezers on-site, never exceeding -18 degrees. We package all our boxes to be in transit for up to 60 hours to ensure we can ship to 2-day delivery areas; however, increased summer temperatures or lengthy delivery delays may slightly impact this. ProDog raw dog food can be put in the freezer after it has been defrosted, but it is important to ensure that the food is still at 4°C or below. If the food has reached room temperature, it should be stored in the fridge and used within 3-4 days. If the food is still cold to the touch, it is safe to place it in the freezer. Your feedback is invaluable to us, and thank you for bringing this to our attention, we are always looking at ways to ensure you receive the best service. If you would like to know more, please do get in touch with customer support, always happy to listen, help and advise. Best wishes Team ProDog

Thank you so much for your continued support. We're delighted to hear your Rottie is loving the flavours in the bundle. It’s wonderful to have you on subscription with us, and we look forward to keeping your dog happy and well-fed. Best wishes Team ProDog