ProDog Raw คำวิจารณ์

Hello Raj, Thank you so much for your super review. We’re so pleased to hear that you had a smooth transition to raw and that our customer service team could support you along the way, that’s exactly what we’re here for. It’s even better to know you’re recommending us to family, we truly appreciate the trust and support. Welcome to ProDog, we’re so happy to have you (and your dogs) on board. Warm regards, The ProDog Team

Thank you so much for your five star rating and so happy to read all is excellent with our service. Do let us know if ever you have any questions or need support. Best wishes Team ProDog

Hello Jane, Thank you so much for your five star rating on our service. We very much appreciate your support. Any questions then please do get in touch. Best wishes Team ProDog

Hi Michelle, Thank you so much for your kind words. We’re thrilled to hear that you’ve consistently had a great experience with our service and communication. Your satisfaction means a lot to us, and we look forward to serving you again soon. Best wishes Team ProDog

Thank you so much for your five star rating. We very much appreciate your support. Please do contact us if you have any questions or need support. We're always happy to help. Best wishes Team ProDog

Hi Nicola, Thank you so much for the amazing feedback. We’re delighted to hear you’ve had such a positive experience with both our service and food quality. We appreciate your understanding with the delivery mix-up and are glad it was resolved quickly. It’s fantastic to know your dog (and even your visiting family’s dog!) love our meals. Thanks for choosing ProDog and we look forward to continuing to support you and your dog. Best wishes Team ProDog

Thank you for your feedback. We’re so pleased to hear you’re happy with our service, delivery, and value. We appreciate your support. Do contact us if you have any queries or question moving forward, we are always happy to help. Best wishes Team ProDog

Hello Gary, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the disruption this has caused and understand how frustrating it must be to experience delays, particularly when you rely on our food to keep your dogs well-fed and thriving. In line with our terms of business, customers are kindly asked to be available for up to 48 hours around the estimated delivery slot, as occasional delays can occur due to courier handling or external factors beyond our immediate control. We appreciate this isn’t always ideal, but it's essential to help ensure perishable goods are successfully received. That said, if food arrives in an unsatisfactory condition, we strongly urge you to accept the delivery and contact our Customer Service team immediately, providing clear photo evidence of any items that may have perished. In doing so, we will always replace affected tubs as necessary, this is something we’re happy to stand by. However, refusing delivery makes it impossible for us to assess the goods and limits the support we’re able to provide. We’re genuinely disappointed to hear this may be your last experience with us, especially as our team is always here to help and would welcome the opportunity to resolve this for you properly. Please don’t hesitate to reach out if you're willing to let us assist. Kind regards, ProDog Customer Service Team

Hi Clair, Thank you for your kind words and five star rating. We’re so glad you found our service helpful. If you ever need anything else, we’re always here to help. Best wishes Team ProDog

Hello Suzannah, Thank you for your lovely feedback. We’re so pleased you’re happy with both our products and service. We’re always here whenever you need us. Best wishes Team ProDog