ProDog Raw คำวิจารณ์

Thank you for your feedback. We’re sorry to hear you were disappointed with the variety in your mixed bundle order. The mixed boxes are packed based on stock availability, but we understand receiving a large amount of one flavour can be frustrating. Please contact our support team at support@prodograw.com with your order details so we can look into this further and assist you. Best wishes Team ProDog

Hello Gemma, We’re very sorry to hear that your samples arrived later than expected and were partially defrosted. While we always aim for delivery within 24 hours, in some exceptions deliveries can take up to 48 hours, which is outlined within our delivery information. However, we completely understand your disappointment and appreciate how frustrating this experience must have been. We’re also sorry that you did not feel supported by our customer service team and appreciate that this did not meet your expectations or resolve your concerns in the way you had hoped. That said, we are pleased to hear that you were still able to feed the food to your dog. We genuinely value all feedback as it helps us review both our delivery processes and customer support experience moving forward. Best wishes Team ProDog

Hi Michaela, Thank you for your review. We’re so pleased to hear your dogs love the food. We’re sorry to hear that some containers have arrived damaged during delivery, but we’re glad our team was able to communicate well and help resolve any issues. Your feedback is really appreciated as we continue working to improve both our products and delivery experience. Thanks again for your support. Best wishes Team ProDog

Hello Francesca, Thank you for your kind review. We’re delighted to hear that you have consistently received excellent customer service from our team and that any issues you’ve experienced have been resolved quickly and thoroughly. We truly appreciate your feedback and your continued support. Please don’t hesitate to get in touch if we can assist you further in the future. Best wishes Team ProDog

Thank you so much for your five star rating on our customer service. We are delighted we are ticking all the right boxes for you. Please do contact us on support@prodograw.com with any questions or you need assistance. Best wishes Team ProDog

Hello Emma, Thank you for your wonderful review and recommendation. We’re so pleased to hear that you received great service and that Alison was able to provide helpful nutritional advice when choosing the right food for your puppy. We’ll be sure to pass your kind comments on to Alison. Wishing you and your puppy all the very best, and please feel free to reach out if you ever need any further support or advice. Best wishes Team ProDog