ProDog Raw คำวิจารณ์

Hello Louise, Thank you for sending your 5 star rating and kind words regarding our products, packaging and delivery, we are really grateful for your time letting us know. Your feedback is very much appreciated. Many best wishes Team ProDog Raw

Hello Wendy, Your 5 star rating and comments are very much appreciated. So thrilled to read you're so happy with the service you received over Christmas, ensuring you had a good supply over the festive period. Our aim is to reply to all contact swiftly and so great to know we are reaching our high standards. Thank you also for mentioning that being on a subscription saves you money and works out cheaper, and our free delivery service on subscriptions is so beneficial to you. Thank you again for you super review Many best wishes Team ProDog Raw

Thank you for your 5 star rating for our service. Thrilled to read we are reaching our high standards. Many thanks indeed Best wishes Team ProDog Raw

Thank you for your super 5 star rating, we are most grateful for you sending this through. Thrilled we are reaching you expectations with clear reliable communications and no fuss delivery.. Great to read also that, your dog is enjoying the "Good Quality" meals we provide. Please do contact us with any questions or support you require moving forward. Many best wishes Team ProDog Raw

Hello Michelle, Thank you so much for your kind words and sending us a 5 star rating for keeping you updated on every step of your order, ensuring you know when delivery is expected. We very much value your feedback and your custom. Any questions or support you need moving forward then please do contact us. Many best wishes Team ProDog Raw

Hello Ian, very kind of you to take the time to let us know how much your Sprocker enjoys the ProDog Raw food and that you are happy with the ordering system and delivery. If you have any questions or need advise then please do get in touch with us at customer-services@prodograw.com Thank you again for your kind words, we aim to deliver top class food and service and happy we are succeeding. Many best wishes Team ProDog Raw

Dear valued Customer Thank you for taking the time to share your feedback. We are deeply sorry to hear about the delay with your order and the disappointment it has caused. We completely understand how frustrating it must be, especially as you kindly accommodated the adjusted delivery timeframe over the holidays. While your order was dispatched on the 6th of January, we appreciate your point that an earlier dispatch date would have allowed for on-time for delivery, we unfortunately did not have the capacity to do so on those days. This is valuable feedback, and we will review our processes to ensure we can better anticipate and avoid such situations in the future, especially following busy holiday periods. Your experience is important to us, and we are committed to making things right. If your parcel hasn’t arrived yet or you need further assistance, please don’t hesitate to contact us at customer-services@prodograw.com. We’d love to support with further enquiries on how we can improve your experience with us. We sincerely hope you’ll give us the opportunity to provide you with a better experience in the future. Thank you for your understanding and patience. Kind regards, Team ProDog Raw

Hello Valued Customer, We at customer service have been in touch this morning and understand all has been resolved. Do let us know if you are satisfied with the response you received and if we can be of any more assistance just email us at customer-services@prodograw.com again. Kind regards Team ProDog Raw

Hello Diane , Thank you so much for your feedback, it is very welcome indeed. Thrilled to read that you have great communication from our knowledgeable customer services w=( which includes a nutritionist and behaviourist) and they have been super helpful to you. Prompt delivery is what we aim for, so, happy to read yours went smoothly over this busy festive period. Here to help in any way we can, so please do get in contact with customer-services@prodograw.com with nay questions you may have moving forward. Kind Regards Team ProDog Raw