ProDog Raw คำวิจารณ์

Thank you so much for your 5 star rating for our raw food ProDog Raw. Email us at customer-services@prodograw.com with any questions you have or support you may need Best wishes Team ProDog Raw

Thank you so much for your super review and five star rating for our customer services and food. So appreciated by all the team. Many best wishes Team ProDog Raw

Thank you for sharing your feedback. We’re sorry to hear about your disappointment and appreciate the opportunity to provide clarity regarding your order delivery. Following our conversation, regarding your delivery, we investigated this matter further with the company. We let you know that they confirmed that the safe place instructions provided were to leave the parcel under the gate. However, upon review, it has been noted that the gap under the gate is too small to accommodate the parcel. As a result, the courier defaulted to leaving it in front of the gate. While we make every effort to ensure successful and secure deliveries, we rely on accurate and achievable safe place instructions to minimise risks. Unfortunately, as the safe place specified could not be fulfilled, this increased the risk of the parcel being misplaced or taken. To help avoid similar issues in the future, we recommend ensuring safe place instructions provide clear and feasible alternatives, such as delivering to a trusted neighbour or a designated collection point. Please let us know if we can help with any future orders to ensure that the courier information is updated correctly, We would be more than happy to call them for you and get the safe place information sorted. We’re genuinely sorry to hear this experience hasn’t met your expectations, but we hope this explanation helps clarify the circumstances. Should you have any further questions or wish to discuss this matter further, please don’t hesitate to contact us directly at customer-services@prodograw.com. Kind Regards ProDog Raw

Thank you for sharing your feedback. We’re sorry to hear about your disappointment and appreciate the opportunity to provide clarity regarding your order delivery. Following our conversation, regarding your delivery, we investigated this matter further with the company. We let you know that they confirmed that the safe place instructions provided were to leave the parcel under the gate. However, upon review, it has been noted that the gap under the gate is too small to accommodate the parcel. As a result, the courier defaulted to leaving it in front of the gate. While we make every effort to ensure successful and secure deliveries, we rely on accurate and achievable safe place instructions to minimise risks. Unfortunately, as the safe place specified could not be fulfilled, this increased the risk of the parcel being misplaced or taken. To help avoid similar issues in the future, we recommend ensuring safe place instructions provide clear and feasible alternatives, such as delivering to a trusted neighbour or a designated collection point. Please let us know if we can help with any future orders to ensure that the courier information is updated correctly, We would be more than happy to call them for you and get the safe place information sorted. We’re genuinely sorry to hear this experience hasn’t met your expectations, but we hope this explanation helps clarify the circumstances. Should you have any further questions or wish to discuss this matter further, please don’t hesitate to contact us directly at customer-services@prodograw.com. KInd regards ProDog Raw

Hello Carolyn, This is music to our ears, thrilled your dog is loving her new food. Please do contact us at customer-services@prodograw.com if your little one decides to back off meals again. Below is our guide to dogs not eating consistently that you may find helpful, but also do let us know if you ever need support from our behaviourist or nutritionist. https://www.prodograw.com/behaviour/fussy-dog-guide/ Many best wishes Team ProDog Raw