ProDog Raw คำวิจารณ์

Hello Matt, Thank you so much for your wonderful review! We're delighted to hear that you find our service fast, reliable, and that our customer support has been top-notch. It's great to know you appreciate being able to speak with a real person when you need help. We truly value your feedback and look forward to continuing to provide excellent service. Best wishes Team ProDog Raw

Good afternoon Heath Thank you for your message, please note that we do work on limited hours over the weekend so I am sorry for our delayed response. I can see that customer support are dealing with this & it has been escalated to the manager. The customer support team member dealing with this will come back to you tomorrow with the outcome of this escalation, thank you for your patience while we sort this. Kind Regards Team ProDog Raw

Dear Heath, Thank you for getting back to us and sharing your concerns. I understand how frustrating this situation has been, and I truly apologise for the inconvenience caused. We completely understand that this issue has been ongoing for two weeks, and I appreciate your patience during this time. I understand that our previous response regarding limited weekend hours did not address the core of your concern, and I apologise if it came across as dismissive. Regarding your delivery, I understand that you have done all the necessary legwork with DPD, and it is unacceptable that you’ve been left out of pocket. As the sender of the parcel, we take full responsibility for resolving delivery issues on your behalf, and we should have been more proactive in handling this matter. To resolve this as quickly as possible, I have personally escalated your case and will ensure that it receives immediate attention. We will be in touch with DPD to file the claim and make sure that you are not left at a loss. You can expect an update from us tomorrow, and we will prioritise finding a satisfactory resolution for you. Once again, I am truly sorry for the inconvenience and the lack of timely communication. Your experience does not reflect the level of service we aim to provide, and we are committed to making this right. Thank you for your continued patience. If you would like to discuss this further or have any other concerns, please do not hesitate to reach out directly. Kind regards Team ProDog Raw

Hello Rachel, Thank you for your great review! We're so happy to hear that your dogs love the food and that our delivery service is reliable and on time. We truly appreciate your support and look forward to continuing to provide healthy meals for your dogs. Best wishes Team ProDog Raw

Hello Rachel, Thank you for your great review! We're so glad to hear that your order was easy to complete and arrived quickly. We really appreciate your feedback and are thrilled you're happy with our service. Best wishes Team ProDog Raw

Thank you for your great review! We're so glad to hear that you're happy with both the raw dog food and our service. We truly appreciate your support and look forward to continuing to provide excellent products and service for your four legged friend. Best wishes Team proDog Raw

Hi Stuart, Thank you for your review! We're so glad to hear that you found our service easy and very good. We truly appreciate your feedback and look forward to assisting you again in the future. Please do contact us with any questions you may have or any support you need moving forward. Best wishes Team proDog Raw

Thank you for your great review. We're so glad to hear that you experienced excellent service and quick delivery. We truly appreciate your feedback and look forward to serving you again soon. Best wishes Team ProDog Raw

Dear Heath, Thank you for getting back to us and sharing your concerns. I understand how frustrating this situation has been, and I truly apologise for the inconvenience caused. We completely understand that this issue has been ongoing for two weeks, and I appreciate your patience during this time. I understand that our previous response regarding limited weekend hours did not address the core of your concern, and I apologise if it came across as dismissive. Regarding your delivery, I understand that you have done all the necessary legwork with DPD, and it is unacceptable that you’ve been left out of pocket. As the sender of the parcel, we take full responsibility for resolving delivery issues on your behalf, and we should have been more proactive in handling this matter. To resolve this as quickly as possible, I have personally escalated your case and will ensure that it receives immediate attention. We will be in touch with DPD to file the claim and make sure that you are not left at a loss. You can expect an update from us tomorrow, and we will prioritise finding a satisfactory resolution for you. Once again, I am truly sorry for the inconvenience and the lack of timely communication. Your experience does not reflect the level of service we aim to provide, and we are committed to making this right. Thank you for your continued patience. If you would like to discuss this further or have any other concerns, please do not hesitate to reach out directly. Kind regards Team ProDog Raw

Hi Haley, Thank you for your kind review! We're so glad to hear that you found the ordering process easy and that our service was helpful. We truly appreciate your feedback and are thrilled you're happy with your experience. Best Wishes Team ProDog Raw

Hi Karen, Thank you for your fantastic review. We're so glad to hear that your dog is enjoying the food and that it's easy to feed. It's great to know our team was able to provide helpful and professional support when you had questions. We really appreciate your feedback and are thrilled to be part of your dog's happy, healthy journey. Best wishes Team ProDog Raw