Not helpful when our flights were cancelled ahead of our holiday which resulted in us having to re book flights, change accommodation dates etc and all at our own cost despite it being completely out...
อ่านเพิ่มเติม
Joe
Leisure Guard Travel
2 years ago
Thank you for your feedback.
Upon reviewing the changes made, it appears that the amended trip dates resulted in a shift to the next bracket of price rates, which consequently increased the premium for your policy. Our pricing structure is based on various factors, including trip duration, destination, and coverage level.
We understand that this increase may have come as a surprise, and we apologise for any inconvenience it may have caused. However, please rest assured that we aim to provide fair and transparent pricing to all our customers.
If you have any further questions or concerns regarding your policy or the recent changes, please don't hesitate to contact us.
Unfortunately, having requested that the company send me the policy documents, 3 weeks later I am still waiting for them. I currently don’t have a printer.
I’ve got a matter of weeks before my first...
อ่านเพิ่มเติม
Joe
Leisure Guard Travel
2 years ago
Thank you for your feedback.
We apologise for the delay in receiving your documents. They have been dispatched tonight and should reach you soon.
Please feel free to contact us if you have any further concerns.
Many thanks,
Leisure Guard Team
Took out travel insurance. We made one mistake with a digit in a date of birth. Phoned up to correct the mistake, within the 14 day cooling off period. The company wanted to charge us for changing...
อ่านเพิ่มเติม
Joe
Leisure Guard Travel
2 years ago
Thank you for your review. Upon reviewing your policy, as you have stated, there was an error in the date of birth provided upon purchase, and when correcting this error, it resulted in a change to the risk assessment and consequently, the premium amount.
To clarify, the additional payment was not an administrative fee but rather an adjustment premium to ensure that your policy accurately reflects your age and associated risk. This adjustment is necessary to maintain the integrity of your coverage and ensure that you receive the appropriate level of protection.
If you have any further questions or concerns, please don't hesitate to contact us.
Kind regards,
Leisure Guard Team
ลูกค้าที่ไว้วางใจได้
2 years ago
An error of only two years on the date of birth. When we resubmitted this information correctly on the compare sight, it made no difference to the revised policy cost.
ลูกค้าที่ไว้วางใจได้
2 years ago
To just add.. we were asked fir £10 to adjust the date. I would expect this to be a lot more if age was an issue.
