Leisure Guard Travel คำวิจารณ์

Thank you for your feedback. I apologise for any inconvenience caused. I have reviewed the sales journey and at the point of entering previous medical history, there is a tick box to indicate the person or persons on the policy for whom medical information needs to be declared. If the application is continued at this point, with only one box ticked and more than just one person needs to declare medical conditions, the application will need to be re-started to ensure that we are capturing all relevant information for all travelers accurately. I am sorry that this appeared to be the case in your situation and agree that this would have been an inconvenience to start again, but i am confident that this is clearly signposted on the online application. I trust the above explains but if you have any questions, or if i have misunderstood the situation, please contact us at leisureguard@rockinsurance.com and we can discuss further. Regards Leisure Guard team

Thank you for your feedback. Our records indicate that your policy documents have now been received. However, I appreciate this review was written before the documents were sent, so i trust that this now resolves the situation but if you need any further assistance, our contact details are in your policy documentation. Regards Leisure Guard team

Thank you for your feedback. I am pleased to see that you're happy with the service received. I appreciate your comments and can confirm that this is possible, depending on the policy type. However, we will need to capture the medical information for every single trip policy purchase, irrespective if the medical declaration being made has not changed. I trust this explains but if you have any further questions, please do not hesitate to contact us at leisureguard@rockinsurance.com and we will be happy to help. Regards Leisure Guard team

Thank you for your reply and apologies that this wasn't explanatory. If an annual multi trip policy is taken out which includes a medical declaration, we can automatically renew that policy the following year by populating the same medical declaration as the initial sale of the policy. For all single trip policies however, we will have to take a new medical declaration on each occasion, irrespective of both the number of times in the past a single trip policy has been purchased with a medical declaration and if that medical declaration has changed or not. I hope that this clarifies, but if not, please let us know. Regards Leisure Guard team

Thank you for your feedback. I am pleased to see that you're satisfied with the service received and i will ensure that your comments are passed back to the advisor you spoke to. Regards Leisure Guard team