Leisure Guard Travel คำวิจารณ์

Thank you for your feedback. I have investigated the situation and while i cannot disclose any specific policy information, i can see that at the point of contacting us, the original trip duration had expired a couple of days prior, meaning you'd need to take out a new policy. Part of the qualifying criteria to purchase a new policy is that the applicant is in the UK at the time of purchase and as this was not the case, we were unable to proceed with the query. I understand that the advisor you spoke to signposted an affiliate of ours who is able to facilitate your request, but i gather from your feedback that you had sought cover elsewhere. I am sorry that we were unable to assist you on this occasion, but the review invite was designed to capture your feedback on the purchase of the original policy, so can you confirm that the rating provided reflects the overall service received at the point of purchase? If so, please let us know of any other issues or if you were happy with the service, please re-rate the review based on this. Regards Leisure Guard team

Thank you for your feedback. I am sorry to hear of your experience - would you be able to elaborate on the comments made please? Im keen to address any issues you have. What was the fundamental aspect in the sales process that was lacking? Regards Leisure Guard team

Thank you for the clarification. I have reviewed the case and can see that there was a delay in getting the postal documents out to you and i apologise for the inconvenience this has caused. I have escalated this internally as a case study to ensure that this is not repeated and i hope that this has not detracted you from considering Leisure Guard in the future. Regards Leisure Guard team

Thank you for your feedback. I am pleased to see that you're happy with the service received and that you'd consider Leisure Guard in the future. If you need to contact us, our details are in your policy documentation. Regards Leisure Guard team

Thank you for your feedback. I am pleased to see that you're happy with the service received and if yo need to contact us, our details are in your policy documentation. Regards Leisure Guard team

Thank you for your feedback. I am pleased to see that you're happy with the service received and if yo need to contact us, our details are in your policy documentation. Regards Leisure Guard team