Delayed baggage insurance does not cover return journey! This is not made clear and is a sneaky way of avoiding liability for completely legitimate costs.
Matt
Leisure Guard Travel
2 years ago
Thank you for your feedback.
Firstly, Im sorry to hear of the inconvenience.
Generally speaking, it is common for travel insurance delayed baggage cover to provide compensation to travellers if their checked baggage is delayed or temporarily misplaced by the airline during an outbound trip only. This cover is in place to help travellers manage unexpected expenses resulting from the delay of their belongings when reaching the outbound destination where they might need temporary replacement, whereas that would not be the case upon returning home.
Can i ask, was this the result of an attempted claim? if so, we at Leisure Guard do not have any control over the claims process so i can arrange for an advisor from the claims team to explain this in more detail?
Notwithstanding, the review invite is designed to capture your feedback on the service received during the initial sale of the policy, so if the comments received are the result of an attempted claim, can you confirm that the rating provided reflects the overall service received at the point of purchase? If so, please let us know of any other issues or if you were happy with the service, please re-rate the review based on this.
Regards
Leisure Guard team
