Leisure Guard Travel คำวิจารณ์

Thank you for your feedback and i apologise for any inconvenience this has caused. Your documents should have been issued almost instantly after purchasing the policy. Our document tracking service suggests that they were issued and delivered to your email server on the day you originally purchased but were not then delivered to your email inbox. This will be investigated internally but i suspect that this will an issue with your email server, or they went to your spam or junk email inbox, which can unfortunately happen from time to time. After you had contacted us on 27th January 2024 to amend the lead name on the policy, i note that the same document tracking service shows that your revised documents showing the amendment were delivered to your inbox and subsequently opened so i trust that you now have a correct copy of your policy documentation but if this is not the case, please let us know. Regards Leisure Guard team

Thank you for your feedback. I noted that your star rating is somewhat in the middle so can you confirm that the rating provided reflects the overall service received at the point of purchase? Were there any issues during the sale that are driving the score? Im keen to understand so that i can address any areas you feel we could improve on. Regards Leisure Guard team

Thank you for confirming. I can see that the policy did not automatically renew as it should have done. Im unsure as to why this is but i will investigate internally. I apologise for any inconvenience caused and thank you for bringing this to our attention. Im pleased to see that the difference in renewal price was resolved too. I am able to explain this in more detail but data protection regulations prevent me from doing so on the public domain as id have to disclose personal and policy information. If you would like me to contact you directly, please let me know. Regards Leisure Guard team