Ordering via web or Call Centre (staff always professional) has presented no real issues. Outer packaging is still an issue - ie. small orders in oversized flat card envelopes or small boxes which,...
Cannot review yet as though ordered on 18th Sept have not as of the 1st September received
Klaudia - Help Team
JewelleryMaker
11 months ago
Hi,
Thank you for your review.
We’re very sorry to hear that your order hasn’t arrived yet. Your order is currently with Whistl, and we apologise for the delay. Unfortunately, we need to allow 15 working days from the order dispatch date before we can raise an investigation with the courier therefore, we kindly ask that you allow until the 14th October for your order to arrive. We completely understand how frustrating this is and apologise for any inconvenience caused.
If the order doesn't arrive by then, please don’t hesitate to contact us on 0800 6444 655 so we can assist further.
Kind regards,
Jewellery Maker
Great service as always. Good communication, letting you know where your parcel is at from posting to delivery. Very pleased with the JM team. Can't fault them and can't stop spreading the word about...
They're great, I love them. I tell all friends and family where I get inspiration, great products and information. They have so many talents and knowledge. They cheer up my life with their banter and...
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รีวิวสินค้า
วันที่ซื้อ: 17/09/2025
0
แบ่งปัน
SM
Susan Morris
ตรวจสอบ#โดย #Feefo #แล้ว
GBR
11 months ago
Susan Morris พูดเกี่ยวกับ JewelleryMaker ว่าอย่างไร:
Abysmal delivery - ordered 15/9 and just received today 30/9. My last order was similarly delayed, I reported this and was advised by customer services that they would feed this back to managment. ...
อ่านเพิ่มเติม
Klaudia - Help Team
JewelleryMaker
11 months ago
Hi,
Thank you for your review.
We’re very sorry to hear about the delay you experienced with your recent orders. Please be assured that our management team are aware of these delays and is working closely with the warehouse to catch up on the backlog, which was caused by a recent high volume of orders. We completely understand how frustrating this must be and sincerely apologise for the inconvenience caused.
We want to assure you that we’re working hard to get back to our usual pace of dispatch and delivery as quickly as possible. If there’s anything further we can do to assist you, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website