Not happy with quality control as both products had clearly been used before. The help desk were good and sent one replacement but when that was also faulty and I asked for a refund they sorted it...
อ่านเพิ่มเติม
Klaudia - Help Team
JewelleryMaker
11 months ago
Hi,
Thank you for your review.
We’re very sorry to hear about your experience with the silicone pourers arriving in used condition and that the replacement also contained glitter residue. This certainly isn’t the level of quality we aim to provide, and we completely understand your disappointment.
We’re glad to hear the matter has now been resolved with a refund, but please accept our sincere apologies for the inconvenience caused.
If there’s anything else we can do to assist you, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
Most of the time it's good, however delivery times are sporadic, although you do get notified if something has been delayed sometimes. Call centre are always good.
รีวิวสินค้า
Klaudia - Help Team
JewelleryMaker
11 months ago
Hi Melanie,
Thank you for your review.
We’re sorry to hear that the South Sea drop pearls didn’t meet your expectations. We understand that everyone has their own preferences when it comes to jewellery, and we appreciate you taking the time to share your feedback. We appreciate you returning the pearls within 30 days, and we will update you once your return has been processed.
We’re sorry for any disappointment caused, and if there’s anything we can assist you with further, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
Third order in a row still extremely slow delivery - ordered 26/9 and didn't receive till 7/10, a tiny package costing £4.95 delivery. There is a big problem in getting orders processed in a timely...
อ่านเพิ่มเติม
Klaudia - Help Team
JewelleryMaker
11 months ago
Hi,
Thank you for your review.
We’re sorry to hear about the delay in receiving your recent orders, and we completely understand how disappointing this must be. We always aim to dispatch and deliver orders as quickly as possible, and we’re sorry that this hasn’t been your experience. We appreciate your feedback and will pass it on to our team as we continue to improve our services.
We sincerely apologise for the inconvenience caused. If you require any further assistance with your orders, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
Okay but things have slipped of late resulting in missing and broken items, along with deliveries taking two weeks to arrive.
รีวิวสินค้า
Klaudia - Help Team
JewelleryMaker
11 months ago
Hi,
Thank you for your review.
We’re sorry to hear that you were disappointed with the selection in your bead boxes. We understand how frustrating it can be when the mix you receive doesn’t match what you were expecting or what you’ve seen online. Please know that you’re welcome to return the boxes within 30 days for either a replacement or a full refund if they’re not quite what you had hoped for.
If there’s anything we can do to assist you further, please don’t hesitate to contact us on 0800 6444 655.
Kind regards,
Jewellery Maker
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website
Your dedicated jewellery making TV show, with daily demonstrations from industry experts and all your jewellery making supplies and tools. Watch on Freeview 72, Sky 674 and YouTube and shop supplies on the website