Quick delivery, beautiful presentation box, just wish the clasp on fastening was a better quali
รีวิวสินค้า
Agnes
Hot Diamonds
1 year ago
Good Afternoon,
Thank you for taking the time to leave your review and I am very sorry that the clasp does not close properly. Please would you be able to send the necklace back to us for a replacement following the free returns instructions on the delivery note? Please contact our customer services team at Enquiries@HDGroup.com if you need any assistance.
Please accept our apologies for the disappointment and inconvenience caused.
Kind Regards
Agnes
Within hours the glass locket front glass fell out losing all the loose gemstones inside.
Do NOT place keepsakes inside as it is not safe
Agnes
Hot Diamonds
1 year ago
Dear Paul,
Thank you for taking the time to leave the review and I am so sorry that the glass has fell out so soon. We will be more than happy to replace the locket for you but I understand that the gemstones the were lost are not replaceable and I am really sorry. I appreciate that this is incredibly disappointing and while we are unable to replace the lost sentimental gemstones, we would like to offer some compensation. A member of our customer service team will be in touch shortly to follow up.
Please accept our apologies for the disappointment caused.
Kind Regards
Agnes
The service I received was excellent. I couldn’t find a way to get the discount because it was my first purchase and sent an email saying this and asking if it could be done and you replied that you...
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วันที่ซื้อ: 25/03/2025
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Emma Raeburn
ตรวจสอบ#โดย #Feefo #แล้ว
South wales
1 year ago
Emma Raeburn พูดเกี่ยวกับ Hot Diamonds ว่าอย่างไร: