Good customer service, received follow up email after poor feedback for delivery being slow. So can’t complain great approach to service. Thanks 😊😊
Agnes
Hot Diamonds
5 years ago
Dear Customer,
We are very happy that you have received your order. Thank you very much for updating your feedback, it is greatly appreciated.
With kind Regards
Very quick delivery. A little disappointed they hadn’t bothered to take the items out of their plastic bags and put them in the presentation cases provided.
Adryan Cresswell
Hot Diamonds
5 years ago
Dear Customer,
Thank you for taking the time to review our service - we really appreciate it. Thank you also for the 5 star review, we are so pleased you had a good experience.
We just wanted to explain why we do not take our jewellery out of the protective wrapping when we send it through to you. The reason is, this wrapping is designed to keep the jewellery 100% pristine when it's in transit. We like to know that, when you receive your jewellery it is absolutely perfect and this wrapping gives us the confidence we need.
Having said that, we are sorry that you were not 100% happy with this approach and we understand where you're coming from.
Thank you again for your feedback and thank you for shopping with us.
Service was excellent. Parcel delivery was disappointing as they left the parcel on my doorstep without my knowledge. Luckily my neighbour saw it and placed it behind a plant pot on his way out.
รีวิวสินค้า
วันที่ซื้อ: 14/03/2021
0
แบ่งปัน
MF
Maureen Farr
ตรวจสอบ#โดย #Feefo #แล้ว
Horndon-On-The-Hill
5 years ago
Maureen Farr พูดเกี่ยวกับ Hot Diamonds ว่าอย่างไร: