The website was easy to use, but the choice of delivery is extremely poor. Over a week and I have not received my item. Why any company chooses Evri as their delivery partner beggars belief.
Will...
อ่านเพิ่มเติม
Agnes
Hot Diamonds
12 months ago
Good morning,
I am very sorry that you are disappointed by the choice of delivery on our website. As of the 6th of October we have stopped using Evri, and are now using DHL instead. I am very sorry that your parcel took so long to arrive- I can see it was delivered on the 8th of October and a member of our customer service team will be in touch shortly to follow up.
I understand you may not want to order from us again, however, if you change your mind, I assure you that if delivery takes longer than it should you are most welcome to contact us. We are usually able to do something about a delayed delivery when we are aware of it, even if it means re-sending the order on some occasions.
Please accept our apologies for the delay and all the inconvenience and disappointment caused.
Kind Regards
Agnes
วันที่ซื้อ: 29/09/2025
0
แบ่งปัน
BG
Breda Grimes
ตรวจสอบ#โดย #Feefo #แล้ว
1 year ago
Breda Grimes พูดเกี่ยวกับ Hot Diamonds ว่าอย่างไร:
Not had any issues with Hot Diamonds with previous purchases.
รีวิวสินค้า
Agnes
Hot Diamonds
12 months ago
Good Morning. Thank you for your review. I am so sorry to hear you are disappointed with your purchase. We try to use a mixture of still life and model images online to best reflect the jewellery. I understand it was too late to return your order. My sincere apologies for the inconvenience and disappointment caused.
Kind Regards
Agnes
วันที่ซื้อ: 28/09/2025
0
แบ่งปัน
AA
Angel Anderson
ตรวจสอบ#โดย #Feefo #แล้ว
1 year ago
Angel Anderson พูดเกี่ยวกับ Hot Diamonds ว่าอย่างไร:
Good Morning. Thank you for your review. I am so sorry to hear you are disappointed with your purchase. We try to use a mixture of still life and model images online to best reflect the jewellery. You are more than welcome to return your order for free, for a full refund. My sincere apologies again for any inconvenience caused. A member of our customer services will be in touch for follow up.
Kind Regards
Agnes