I placed an online order with hot diamonds on the 10/3/22 the item were for my daughter’s birthday on the 17/3/22. The delivery date wa supposed to be between the 12/3 and 16/3. I received an email...
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Kirsty
Hot Diamonds
4 years ago
Good Afternoon,
Thank you for your feedback. Unfortunately, there was a mistake made in our shipping department and this order was sent to your address, I can only apologise for this error. The order is ready to collect from your local Post Office, a member of customer services will be touch with further details. We would normally get a replacement order sent to your daughter, but as one of the items is discontinued the only one left is with your order at the Post Office. We have refunded £40.00 of your order as a gesture for all the inconvenience caused. We are so sorry again, a member of customer services will be in touch to make this right for you. Kind Regards, Kirsty