Great response to the order. Great info about the delivery of the order. Great price.
This is a shame as it was a great looking product. It made me think it could have been 'sub standard' as the...
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GUITARGUITAR
GUITARGUITAR
14 years ago
Thanks for taking the time to leave us this feedback, I'm sorry to hear you've had problems with the strap. To be honest, it's rare that we have any problems with the Levy's range. They always tend to be consistent - so I'm going to be really annoying and say that you've been really unlucky in this instance. We would have happily replaced this for you, I know that gesture may seem a little late now, but it's worth bearing in mind that we're always here to help and always happy to help
If there's ever anything you need in the future, please let me know. I'm available at support@guitarguitar.co.uk - I'll make sure you're well looked after
I THINK I WAS UNFORTUNATE TO SPEAK TO A "TEMP" ABOUT A FENDER STRATOCASTER I ENDED UP BUYING. THERE MAY HAVE BEEN A TRAINING ISSUE THERE - BUT ANY OTHER DEALINGS I HAVE HAD THE SERVICE ETC HAS BEEN...
The staff were very helpful and appeared to know what they were talking about
GUITARGUITAR
GUITARGUITAR
14 years ago
Thank you for taking the time to leave this feedback. Having read your comments, we can only hold our hands up and apologise for this. It's a clear mistake on our behalf and has resulted in you being massively inconvenienced, especially given that you were offered reassurance by the staff here that it would be act as a suitable replacement.
If there's ever anything else you need in the future, please drop me a mail at support@guitarguitar.co.uk and I'll make sure you're well looked after.
I bought an ex demo guitar, spoke to a girl from the London store who described slight marks over telephone and to my delight the guitar was just as she described it
guitarguitar, the UK's biggest guitar retailer, is now employee owned! guitarguitar are passionate about supporting guitar players and as an employee owned company, every experience our customers have with our team will be with someone dedicated to providing outstanding service at every stage of their musical journey.
guitarguitar, the UK's biggest guitar retailer, is now employee owned! guitarguitar are passionate about supporting guitar players and as an employee owned company, every experience our customers have with our team will be with someone dedicated to providing outstanding service at every stage of their musical journey.