Use an alternative (reliable) provider for broadband
The broadband is unreliable and the customer service is of a consistently poor quality making it impossible to actually speak to a human - especially our of normal working hours. Despite asking for...
The service is generally sound but they are very shy about when it is not good or fails....
And those failures are certainly not reflected in the invoicing...!
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4 years ago
Always do their best to keep us informed of any issues with the service and are prompt to address them when they arise
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4 years ago
Could do better
Replying to correspondence, dealing with issues raised, as well as providing the speeds I pay for would be a starter.
That said putting it in to perspective on a scale of awful service and poor...
The service when it is running is good but too expensive. Too many break downs for which they send E-mails that I can not read because I have no internet.
Hi I first went on the internet with a dial up service (BT) and then upgraded; but we were never advised of outages, much less had real time updates and advice on how to re-boot if necessary.
I am...
oCCC. Obsessive constructive creator of ****.
The drop out o your service is abominal
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4 years ago
Approach with caution
Advertised offers are only available to new customers.
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4 years ago
Good service, reliable speed, would recommend.
After a very poor start with many installation problems the service has been excellent for a number of months now. There has been only one instance of drop out with no prior warning.. Hugely more...
