Very very poor customer support. I will never use Last Minute again
I did not receive the confirmation email until AFTER we had stayed at the accommodation. I emailed support prior to leaving home and received that reply after we returned. I phoned last miniute and...
อ่านเพิ่มเติม
Lastminute.com.au Customer Experience Team
lastminute.com.au
10 years ago
Thanks for your feedback. We’re sorry to hear about the service you received. While we strive to provide great service, we recognise we can't get it right every time and are always looking for ways to improve. To escalate any issues you faced, please get in touch with us via https://www.lastminute.com.au/p/service and our customer support team will investigate.
0
แบ่งปัน
ลูกค้าที่น่าเชื่อถือ
ตรวจสอบ#โดย #Feefo #แล้ว
10 years ago
Didn't receive email confirming the booking. Do I have a booking or not?
Lastminute.com.au Customer Experience Team
lastminute.com.au
10 years ago
Thanks for your feedback. We recommend you check the junk or spam folder in your inbox, as some internet service providers filter junk mail differently.
If you still can’t find your itinerary, simply visit the link below with your itinerary number and email address to find your itinerary online: https://www.lastminute.com.au/user/itin
If your booking isn’t confirmed, please contact us at https://www.lastminute.com.au/p/service and we'd be happy to investigate.
0
แบ่งปัน
ลูกค้าที่น่าเชื่อถือ
ตรวจสอบ#โดย #Feefo #แล้ว
10 years ago
Excellent , absolutely hassle free it made everything so easy definally use them in future
The hotel was booked out , but I had a confirmation number
Lastminute.com.au Customer Experience Team
lastminute.com.au
10 years ago
Thanks for sharing your feedback with us. We're really sorry to hear of your experience and have raised your feedback with our escalation team for investigation.
They had a great sale just when I was looking to book a trip, it was great timing and saved me heaps!
The site was easy to use - I could search by area and price and other inclusions. No credit card fees meant I could use my AMEX no issues which was awesome! And compared to other sites they had the...
อ่านเพิ่มเติม
0
แบ่งปัน
ลูกค้าที่น่าเชื่อถือ
ตรวจสอบ#โดย #Feefo #แล้ว
10 years ago
Dissapointed
Unfortunately when I booked a package trip to Melbourne it did not stipulate that the flight is to Avalon airport until after I had paid and received the itinerary. I wanted Tullamarine. I had to...
อ่านเพิ่มเติม
Lastminute.com.au Customer Experience Team
lastminute.com.au
10 years ago
Thanks for providing us with your feedback. We're sorry to hear of your disappointing experience. To escalate the issues you faced, please get in touch with us via https://www.lastminute.com.au/p/service and our customer support team will investigate further.
More recently, I have not been receiving tax receipts or itineraries back after booking flights on Lastminute. Only last week I booked four flights to and from Melbourne for colleagues of mine, and...
The ultimate travel companion when it comes to booking last minute hotels, flights, holiday packages, car hire and experiences. From luxe city stays to long weekend escapes, lastminute.com.au has good value last minute deals. If you need help with your booking, chat now to our Virtual Agent
The ultimate travel companion when it comes to booking last minute hotels, flights, holiday packages, car hire and experiences. From luxe city stays to long weekend escapes, lastminute.com.au has good value last minute deals. If you need help with your booking, chat now to our Virtual Agent