Claim process experience was out of touch. The consultant (Personal details removed by Feefo) was ignorant, not willing to listen and lacked any resemblance of customer service attributes. I was...
I placed a claim and it took too long for it to be paid! I paid my gap on the 20th of Oct and my claim was not paid until 01/12/2016 and the hospital cannot find the payment.
Liz
Cover-More Travel Insurance
9 years ago
Thank you for sharing your experience. For medical claims we do require more information and for the claim/info to be checked over by a medical assessor so it can take more time.
My first telephone contact was good and the paperwork for my claim was sent through to me. I then promptly completed it and returned it.However my next contact required a tremendous amount of work...
อ่านเพิ่มเติม
Liz
Cover-More Travel Insurance
9 years ago
Thank you for sharing your feedback on our service. Unfortunately for certain claims we do require more documentation to ensure we have all necessary information to make a decision.
Unhappy with customer service-poor excuses re phone system and my bank deta
Poor communication when emailed not enough information.Travel agent said did not need to complete section by medical officer as not pre existing condition.Difficulty talking to anyone as cut off...
อ่านเพิ่มเติม
Liz
Cover-More Travel Insurance
9 years ago
Thank you for providing this feedback so we can improve our processes in future.
