Used them more than once now , Very good service every time . They go through each step with you and keep you up to date on every part of the case .
Would highly recommend
0
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ตรวจสอบ#โดย #Feefo #แล้ว
10 years ago
Very bad communication. Poor customer serive
Bad customer service. Poor communication. Solicitor dealing with case was disinterested. Will never use them again.
Vicky
CTS Claim Today Solicitors
10 years ago
Thank you for your comments. We take all concerns raised very seriously and look to continuously strive to improve the service we provide. I note that your case was settled within 7 months of instructing the firm and that during that time we arranged for you to undergo private physiotherapy to assist your recovery. We are sorry that you feel you were disinterested in your case but are pleased to note that you accepted an offer that reflected the value of your case and that you were happy with. Thank you for taking the time to provide feedback.
ลูกค้าที่ไว้วางใจได้
10 years ago
Thank you for your response. However, I wasn't happy with the settle amount as you have highlighted. I merely accepted the amount just so to end the whole debacle.The fact that your frim arranged the Physiotherapy is inconsequential as this is standard course of action that all other claims solicitors would have provided. In addition the cost of the Physiotherapy which you arranged was deducted from the final amount therefore I would have been better off going through my own insurance as I later found out. However my main grievance is the fact that telephone messages left to your colleagues were never responded In the 7 months it took to settle this claim, and on the rare occasion that there was a response the person dealing with the case was feckless.